Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113514 Views
  • 20 replies
  • 5 kudos

Resolved! The Wrong number of minutes on my allowance

I got a new contract today which was for 200 minutes and unlimited texts.When I texted O2 to check my balance and went onto my account to see what my monthly allowance was, it said that I only have 40 minutes allowance overall /month. If I signed for...

Anonymous by Not applicable
  • 809 Views
  • 4 replies
  • 0 kudos

Resolved! Updating my phone

Its time for me to update my phone but I can't find an option that allows me to keep my tariff, and keep my phone by get a replacement handset for free? I would like either the same handset or a similar one? The options are, pick a new phone, which i...

Anonymous by Not applicable
  • 491 Views
  • 2 replies
  • 0 kudos

Pay as gogogo AND Travel Abroad

I have used "Pay as go" so far in UK. So on 3rd every month, I topped up 10 pounds for activating "Pay as go" Now I am considering traveling abroad, Austria, 4th to 15th in July. I know that I can use "Travel Abroad" option with 1.99 pounds per day. ...

Anonymous by Not applicable
  • 467 Views
  • 0 replies
  • 0 kudos

Resolved! getting a phone working after it has been blocked

Can anybody give me advice on how to get my phone sorted out I lost it and reported it to 02 and have been waiting 12 days for 02 to get me startd back up again they dont understand that my phone is not working

Anonymous by Not applicable
  • 1368 Views
  • 4 replies
  • 0 kudos

My New contract isnt set up correctly

I upgraded my account at the start of May - I should be on £12.99 for my tariff and £25 for the phone rental however the Direct debit this month out of my account was for £25.99 and £23.99 - I dont understand why this was double - also I should be ge...

Anonymous by Not applicable
  • 427 Views
  • 1 replies
  • 0 kudos

Resolved! Need help to change my bank details as lost bank card

I,v been trying to change my bank details as i,v lost my bank card but it asks for the 3 digit numbers on the back of the card and i can,t give it to you as i don,t have my card so could you help me change my bank details so i don,t get disconnected ...

Anonymous by Not applicable
  • 732 Views
  • 1 replies
  • 0 kudos

Simplicity anniversary date

Hi,My Anniversary date is 7th June for my O2 Simplicity 500 texts + 100mins. My tariff allowance is finished so I am paying for my calls! Can I renew my tariff allowance for a date previously then the 7th of June? Top up with £10.50 is enough to chan...

Anonymous by Not applicable
  • 743 Views
  • 0 replies
  • 0 kudos

Resolved! 02 contract due to end

My contract with 02 is due to finish on the 20th July, 2013. I don't want to renew it. What is the procedure?

Anonymous by Not applicable
  • 569 Views
  • 2 replies
  • 0 kudos

Resolved! Bill Date

I am new to o2 on pay monthly, can I change my bill date? 

Anonymous by Not applicable
  • 495 Views
  • 1 replies
  • 0 kudos

Resolved! Customer Service

I have been trying to cancel my contract for two days now but cannot get through to a human being on the phone despite waiting over an hour on hold several times!!! I've tried web chat twice now but get to the point where I'm being put through to the...

Anonymous by Not applicable
  • 464 Views
  • 1 replies
  • 0 kudos