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Data confusion

melly1991
Level 1: Joiner
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Ok my contract has 500mb of data a month. I've just gone on the My O2 app and it says I've got 0mb left which I thought was strange as my data has been off and then when I look at my tarrif it's saying I have unlimited data! I'm so confused, help!

Message 1 of 30
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Cleoriff
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The app and PC was the same for me. Showing the correct tariff...

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Message 21 of 30
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gmarkj
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jsut checked on the web version, and saw this...

 

 

 data.jpg

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Message 22 of 30
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gmarkj
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apologies for the size - not great at picture manipulation...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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MI5
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All my accounts showing correct in app and web.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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paulbacon
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App now showing correct usage for me
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Cleoriff
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@paulbacon wrote:
App now showing correct usage for me

The updating glitch strikes again @paulbacon Good job you didn't go mad trying to use up all your unlimited data

Smiley Very Happy

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Message 26 of 30
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MI5
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Maybe it was just the O2 "overnight" thing again.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 27 of 30
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gmarkj
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must be, as mine is now also back to normal (800Mb left out of 1Gb)!!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


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jonsie
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Message 29 of 30
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Cleoriff
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@jonsie wrote:

Back to normal again for me too this morning. Shame slight_frown


They give...they take away....tongue

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Message 30 of 30
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