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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Charges for data when in France

I sometimes get charged for data when in France which I dont need or use - I am on the simplicity tariff and dont use my phone ( Nokia Asha 300 ) for the internet at all.How can I avoid these charges ?

Resolved! O2 can't keep a simple promise

In my household everyone is on o2 and three of us are on o2 monthly contracts. We've never had problems with o2 until recently with my dads contract. We started off with a simple 300 minute unlimited text tariff of which he went over on the minutes h...

Resolved! DO NOT PAY O2 A "SECURITY DEPOSIT"..

Just a warning to potencial o2 customers.. I paid o2 a £250 "security deposit" to secure a new contract. I received a email the next day saying even though I had paid this I had still actually failed the credit check but they took the £250 anyway.. B...

Mobile broadband sim only (extra data charges?)

On the current sim only data tariff £20 for 15gb of data what happens when you go over the allowance does it stop working or are you charged extra if so how much or can you buy extra data bolt ons for data only sims if so how much can any one help He...

Resolved! Adult Block Removal

Just joined O2 Tried to do the Credit Card Adult Block removal - tried 3 times, kept saying message on O2's side. Checked Credit Cards £3 taken. Spoke to 02 first a week ago, they said they would remove the block, 3 days later still not removed, spok...

Missing Order Conformation Email

So I have purchased a phone online and didnt recieve a confirmation with the collection code and have been to the store and told to wait. I still have not recieved the email, does anyone have any ideas on what to do?

Unable to view & download O2 bills in PDF

I've been having this problem since Sep 2015. I'm just unable to download PDF copies of my Pay Monthly bills (current or historic ones). To download bills, I click on 'View my bill' in My O2 and I get the option to download as pdf after a few more cl...

Resolved! printing

can i print an itemised bill that shows all texts sent

Resolved! PAY & GO, No service issues

recently topped up my phone for the first time since it was transferred from Pay Monthly to Pay & Go. i had the message confirmation stating that this process would take place etc... However, when i actually tried to top up for the first time, the ph...

Constantly being charged double for overseas SMS

I'm being constantly charged double by O2 for overseas texts under 160 characters. Even when I sent message "That's fine. See you later" O2 charges me twice for the same text. I complained before and they credited overcharged amount back but then it ...

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