Topping up

[Anonymous]

Why does o2 not me top up with credit or debit card? It's so annoying!!

[Curr946]

It appears they are having issues accepting some card payments. They are working on a fix. You will need to buy a voucher from your local pay point store.

[Cleoriff · Accepted solution]

Hi @Anonymous

Welcome to the forum. You need to register the card first before you can make payment this way. However some people are experiencing issues with the automated system and are now finding a voucher is the best way to top up until things get sorted. There are various other ways to top up... Have a look at this guide (scroll down to payg) http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

I am going to mention @Toby the community manager here...as we were discussing this issue last week.

[MI5]

You can only use a UK card too so unless you have a UK registered bank account you will need to use other methods.

[Toby]

HI @Anonymous,

Sorry to hear about this. Have you reported this via customer service yet?

Welcome to the O2 Community!

[Anonymous]

I want to use my debt card to top up and it won't let me

[Cleoriff]

Hi @Anonymous You have to register the card with O2 before it will allow you to top up..Best thing initially is to buy a top up voucher  There are various ways to top up....have a look at this guide and scroll down to payg

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

[MI5]

There are some problems for some customers with the processing of online payments so it may be worth you calling CS on 4445 to top up or biy a voucher until it's sorted out.

[jonsie]

If you have online banking you will be able to top up within the app itself which means you can bypass O2's flawed system.