Data confusion

[melly1991]

Ok my contract has 500mb of data a month. I've just gone on the My O2 app and it says I've got 0mb left which I thought was strange as my data has been off and then when I look at my tarrif it's saying I have unlimited data! I'm so confused, help!

[Curr946]

Well my account has unlimited calls and texts and it's doesn't show how much if used, so could be the same with unlimited data.

[Cleoriff]

Hi @melly1991 No contract gives you unlimited data so you are mistaken with that ...sorry,

You need to contact customer services and discuss this with them. http://www.o2.co.uk/contactus

Edited to add it could be related to this http://community.o2.co.uk/t5/Welcome-News/O2-sim-ply-gives-customers-even-more-data/td-p/949171

Either way there is obviously a problem or glitch so ringing CS is your only option

[Sammy_boy]

Same here! I've got 1gb data on a sim only contract and is also telling me my data us now unlimited.

O2 have made some changes to data handling like allowing bolt on data to roll over - maybe a glitch related to that?

[Anonymous]

Hi. I have just checked my data etc on my phone via the My O2 app and also saw I had no data left ( allowance is 3Gb monthly).

Came online to double-check, and I too now appear to have unlimited data. Must be a system glitch of some sort.

[melly1991]

I'm glad it's not only me. I thought I was going nuts when I saw it. 

[Cleoriff]

I will mention @Toby the community manager here. He will see this thread in the morning and hopefully be able to sort out what's happened.

[jonsie]

My O2 has been known to glitch like that. You need to take notice of the remaining data.

[Curr946]

no issue with mine

[Cleoriff]

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@melly1991 wrote:

I'm glad it's not only me. I thought I was going nuts when I saw it. 

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A nice surprise @melly1991 even though it will be short lived I expect. Obviously an error as more than one person has seen the same.