DPD Tracking number not working?

[Anonymous]

I upgraded online yesterday and today I was given a tracking number.

However this number is not recognised on the DPD website - does anyone know why this would be happening?

Thanks 

[MI5]

Are you sure it's DPD and not UK Mail ?

[Anonymous]

O2 help link -> http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

If your sure which courier firm it is you could ring them directly or ring O2 O2 Customer Services. 202 for Contract. 4445 for PAYG.

[Cleoriff]

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@MI5 wrote:
Are you sure it's DPD and not UK Mail ?

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Yes. I would be surprised if DPD were the courier?

[Anonymous]

Courier name	DPD UK
Dispatch date	15 Dec 2014

This is what it states on my O2, although my previous phones have been sent via UK mail....

[MI5]

Just for a laugh, try the tracking number in the UK Mail website

[Anonymous]

Not working on UK Mail either!

[Bambino]

If you've only been given the tracking number today it may not have filtered through the system yet.

[Cleoriff]

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@Bambino wrote:

If you've only been given the tracking number today it may not have filtered through the system yet.

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True @Bambino I usually find if I am given a tracking number, it refreshes and goes 'live' after midnight...

[Cleoriff]

Just to add. If it is DPD you have a good chance of it arriving. One of the best courier services in my humble opinion....