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O2 abroad

Emily45
Level 1: Joiner
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Hi, 

 

looking for some support. I am currently living abroard and have a £10 rolling plan. I don’t want to lose my number while I am abroad and so I am trying to use my phone to send a text but my sim doesn’t seem to be working. 

I am unable to get only my o2 account as it wants to send a text to my number (which is the problem - I can’t seem to use my phone) 

 

please help, I don’t want to lose the number I’ve had for 18 years. 

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madasaf1sh
Level 77: Grand Master
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@Emily45 

 

When did it last topup, and when did you last make a chargeable call, a text message doesn't count.. 

 

You might need to contact o2 Guide: How to find help & contact O2  and it might be best to use the social media options..

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Cleoriff
Level 94: Supreme
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@Emily45 

You need to contact O2. Use Skype or social media

Guide: A Guide to Skype 

Message O2 on Facebook (  https://o2uk.co/O2CFB) , Twitter (X)(  https://o2uk.co/O2CTW) or Instagram (  https://o2uk.co/O2CIG) , they should be able to help.

Veritas Numquam Perit

Girl in a jacket
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pjacross
Level 1: Joiner
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You may have the same problem i have/had.....and incorrect security setting

I need to check next week, when back in Spain to confirm its been resolved.

 

Rolling Plan - In EU, cant phone UK landline 

 

Contacting the social media accounts is a good way to proceed.

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Oxonian
Level 33: Firestarter
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@madasaf1sh wrote:

@Emily45 

 

When did it last topup, and when did you last make a chargeable call, a text message doesn't count.. 


 

 

I might be wrong on this @madasaf1sh, but if you are spending your £10.00 per month with O2 on your Rolling Plan, do you need to make a chargeable call ?

 

The T&Cs suggest that it is a top-up or chargeable call, and I would have though that O2 would be quite happy to take your £10.00 per month even if you are not using the service.     

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