Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mobile in spain

Hi I'm going to Murcia next week as we have bought an apartment there.Will be going a few times a year .What are charges for calls and texts.Do I get charged if someone rings me ?

Resolved! Transfer a contract?

Hi all, you've helped before so hope you can again...I've had a contract, pay monthly for a while. One of the contacts on my pay monthly is my eldest sons and he has left home now, is it possible to transfer the contract over to him he's 20 years old...

Resolved! How do I prevent bolt on purchases?

Hi, I have just upgraded my son's phone and contract, having previously had a two year 2gb data contract without any problems. He now has a 5gb contract and imagine my shock when I received the first bill only to discover he has purchased an addition...

Fraudulent Charges Taken by O2

I am writing to you to raise an issue about Mobile (Pay Monthly) at O2 on September 9th, 2016. Whilst in Pakistan from 28/08/16 my wife's account had started to show a particular number was being charged for allegedly being contacted too. When actual...

Resolved! PAC Code Refused

Hello, I have an O2 account with 2 mobile phones and both phones are still being paid off. I would like to switch mobile provider, but continue to pay off my device plans with O2. It was my understanding that the device plans and the airtime are inde...

Resolved! Being charged twice

Hi, I had moved my job and my old phone with three wouldn't get a signal at my new place of work, the contract was up for renewal so I got a monthly rolling sim only contract with o2 to try their network and service, it works great at my workplace so...

Resolved! Calls on roaming

I am on PAYG and on a roaming at this moment. O2 says I can receive calls, but can't make any. How can I change the regulations to make calls?Thank you

Nan being charged to text my mum

Hi, My nan is on O2 PAYG and has recently started being charged to text my mum and only my mum. Nothing has changed in that time and all numbers are the same etc. We have checked that her number is saved as 0 and not +44 - as this has been suggested ...

Resolved! I need a new sim as i lost my phone

Hi there,i have lost my phone and i need a new sim card, it was a pay-as-u go sim.

Resolved! New O2 contract for existing customer

I've looked on the help of moving my number. I know I can move from another network, and from PAYG to PM and vice versa. I'm looking to transfer from PM to PM, with both contracts being with O2. I'm looking to upgrade my phone, I found the phone I wa...

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