DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[Cleoriff]

@mjcuth  Just picked up on your sentence

"I've not been able to do that in Firefox, as I get a "The page isn’t redirecting properly" error

Since the new home page layout I cant access My O2 on my PC using Firefox either, (I dont have FF on my phone) I get exactly the same error message as you
However....I can access it using this link https://accounts.o2.co.uk/signin
(Kindly provided by @MI5)

[MI5]

and to add, it's the same error I've been getting since trialling the new forum layout, so something in the O2 web page structure is buggered up.

[Martin-O2]

Hey guys just to let you know that this has been reported. I'll update the relevant threads once I hear back. 

[Cleoriff]

@Martin-O2Just to clarify my situation. I don't get the Dash Error message.

I just can't access My O2  on my PC using Firefox since the home page was updated.

I can access My O2 fine using Chrome but that isn't my default browser ...Firefox is.

If I click onto My O2 now I get this

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete"

I have also mentioned it on this thread https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/m-p/110024...

[MI5]

@MercedesS has all my issue details which have already been sent off a number of times I believe.

[Cleoriff]

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@MI5 wrote:
@MercedesS has all my issue details which have already been sent off a number of times I believe.

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Though you don't use Firefox @MI5? I thought Chrome was your browser of choice?

[MI5]

Yeah but exactly the same error msg.

[Cleoriff]

Well at least we all know now it isn't OUR fault...:smileytongue:

[MI5]

I was told it was........

[Martin-O2]

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@Cleoriff wrote:

@Martin-O2Just to clarify my situation. I don't get the Dash Error message.

I just can't access My O2  on my PC using Firefox since the home page was updated.

I can access My O2 fine using Chrome but that isn't my default browser ...Firefox is.

If I click onto My O2 now I get this

"The page isn’t redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete"

I have also mentioned it on this thread https://community.o2.co.uk/t5/Welcome-News/New-Community-Home-Page-amp-Other-Improvements/m-p/110024...

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@Cleoriff does this only happen when you click My O2 from the community or do you get the same result directly from a web browser?