DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

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Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[pgn]

Including the steps from @Cleoriffhere, @mjcuth

https://community.o2.co.uk/t5/Pay-Monthly/Previous-Bill/m-p/1048721/thread-id/127948?device-view=des...

[mjcuth]

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@gmarkj wrote:
As mentioned previously, between 8 and 8:30 tends to be the best time to try.

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Definitely is - called at 0810hrs this morning and (after a few goes at navigating the crazy voice recognition system) was through to a UK rep who was really good. Trepidation evaporated - hope the tech support guys can solve it now

Cheers

Michael

[mjcuth]

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@jonsie wrote:

Tell them you've done everything in their fault finding manual.... 

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To be fair to the chap I spoke with, he didn't make me do it all again after I explained what I'd done so far

Cheers

Michael

[Cleoriff]

Best of luck @mjcuth. Keep us updated please?

[mjcuth]

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@Cleoriff wrote:

Best of luck @mjcuth. Keep us updated please?

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Will do - initial timescale is the standard 5 working days, but I'll report back when I hear anything...

Cheers

Michael

[Anonymous]

FIXED - This has been happening to me for years. I always get the error if I select 'View my bill' from the My O2 drop down menu but it works if you select 'Sign in or register' and then select 'View latest bill' 'Download and print latest bill'.

[Cleoriff]

Good to hear you have found a fix for you @Anonymous

[jonsie]

Here's hoping it works next month, 😀🍻

[gmarkj]

Just had the DASH_ERR04 problem.
Followed the above post from @Anonymous (log in rather than view bill) and it worked.
@Martin-O2 @MercedesS @Marjo can you please report the problem again?

Edited to add - clearing cache and cookies also resolved it (only tried once) on Chrome.

[mjcuth]

 @Anonymous

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@Anonymous wrote:

FIXED - This has been happening to me for years. I always get the error if I select 'View my bill' from the My O2 drop down menu but it works if you select 'Sign in or register' and then select 'View latest bill' 'Download and print latest bill'.

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I've not been able to do that in Firefox, as I get a "The page isn’t redirecting properly" error - but doing it in Edge gets me to the itemised bill without the DASH_ERR04 problem - thanks!

Edit to add: To double-check, I did try the other way ("view my bill" from the dropdown) in Edge, and that still gets the DASH_ERR04 response, so they haven't just fixed my account....

Cheers

Michael