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@mjcuthif using Firefox or Chrome you can follow this route to get to the download bill page. It will show whether the discounts have been applied. There is no need to download a copy if just checking for discounts
https://community.o2.co.uk/t5/How-to-guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096
This is what you are looking for...(though this one doesn't show discounts because there aren't any)
I use Firefox by the way..
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It must be an account issue @gmarkj. I have tried FF and Chrome on PC and they are both accessible to me.
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There is no need to download a copy if just checking for discounts
Thanks - but whether we call it downloading a copy or just viewing the full bill (not just the summary), that's the landing page where I have the problem. On the summary page I have values for Discounts and Adjustments showing, but the only way to see a description of what these actually are is by looking at the full bill - afraid I'm a bit old fashioned in double-checking that I'm being charged correctly 
This is what you are looking for...(though this one doesn't show discounts because there aren't any)
And that's exactly where I get the DASH_ERR04 response 😞
Can you try this on a completely different device?
Yup, have done - from my home laptop, work laptop, mobile phone...
If you have and are still getting the DASH_ERR04 on multiple browsers/machines I would say it is an account issue and you need to speak to customer services.
Try this morning between 8 & 8:30 as that is normally the quiet time...
Unfortunately, I think you're right - I've been trying to avoid that at all costs.
When I last had the issue, the reps on web chat couldn't handle it - calling took ages to get through and 3 attempts to get it fixed ...
*sigh*
Cheers
MIchael
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I wouldn't be using web chat to fix this issue @mjcuth It's far beyond their capabilities and job description I suspect. It's customer services and the IT dept who will need to reset your account details. A phone call is the way to go. (I am sighing with you on this one) 
PS I am just as old fashioned about double checking as well..
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@mjcuth- to be specific, have you tried it on a browser other than MS Edge on another device?
Whilst I don't get the DASH04 error, I do get a white screen with an authentication error on it when using my preferred Chrome on my laptop - unless I have been into Chrome's Site Settings, searched for "O2" and deleted every cookie with "O2" in the URL.
(I now have my Chrome browser set to clear all O2 cookies every time I close down my browser anyway!)
Otherwise, your only recourse, as others have pointed out further up this thread, is to open a case with O2 CS on the phone.
O2 CS are going to make you do the COOKIE clearing thing, as well as cache clearing, before they pass your case up the line anyway. I spent almost 4 months with no access to my PDF bills.
Good luck!
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to be specific, have you tried it on a browser other than MS Edge on another device?
Yeah - Firefox & Edge on my home laptop, work laptop and Safari on my iPhone - just tried a fresh install of Chrome on home laptop - all the same....
They are going to make you do the cookie thing, as well as cache clearing before they pass your case up the line anyway. I spent almost 4 months with no access to my PDF bills. Good luck!
Oh good - I love scripted support after queuing on the phone for ages 
Cheers
Michael
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Tell them you've done everything in their fault finding manual....
