Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237151 Views
  • 2 replies
  • 2 kudos

Why is my bill going up this month

Why is my bill going up from £27.99 to £37.99 this month? I'm going be cancelling it sorry as I've found better offers that us £12.50 for 3 months then £25 a month for exactly the same Internet txts and calls unlimited

441 by Level 1: Joiner
  • 293 Views
  • 1 replies
  • 0 kudos

Weird 360 Upgrade Options

Has anyone else seen this in myo2 in the Upgrade Options It is telling me I can either do a SwitchUp or and Upgrade with £0 to upgrade when the device plan is still live Asked on Live Chat and they say I can upgrade as well, but still have the old de...

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madasaf1sh by Level 78: King of Kings
  • 1577 Views
  • 7 replies
  • 1 kudos

Resolved! Laptop fault?

I recently upgraded my sim to a laptop plan this time last week and I’ve noticed when I open the screen it makes a clicking sound doesn’t sound normal to me could be my ocd I’m wondering if o2 will give me a replacement of the same laptop and if so h...

My account

Hi I’ve been trying to get into my account to pay my bill it lets me get in but then says no account available and log in to virgin media ??? I’ve not got virgin media please can you help

XX54 by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Cancellation due to poor service

Has anyone managed to cancel their contract half way through without paying the remainder exit fees due to poor service?I've been having trouble with dropped calls, poor or no data signal both inside and outside my house for over 2 months. The websit...

Martbass by Level 1: Joiner
  • 879 Views
  • 3 replies
  • 0 kudos

Resolved! Arrears

Hi neee help with payments my services have been cut off seeing if I can make my payment on the 25th of this month

David62 by Level 1: Joiner
  • 313 Views
  • 1 replies
  • 0 kudos

Resolved! Being charged for an account that i didnt ask for

Hi I’ve been charged for an account that i didnt ask for . Earlier last year I noticed that o2 was taking money from my account 7.38 per month I called o2 (for around four hours getting passed from person to person ) but they couldn’t tell me any thi...

Hughgo by Level 1: Joiner
  • 579 Views
  • 1 replies
  • 0 kudos

Resolved! i want VAT bills

i have a SIM only account, and i want VAT bills, because the UK govt demands them, i used to be abale to find them on this website but it seems you have AGAIN hidden them, which really annoys me, stop messing around, it is LAWQ that i require VAT bil...

annot by Level 1: Joiner
  • 1124 Views
  • 8 replies
  • 0 kudos

Resolved! inflation

how can o2 increase prices by 8.8% mid contract, twice the rate of inflation? Customers who can switch can't avoid next increase as contracts are 18 or 24 months.