Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overseas allowance

What allowances do I get or do I pay for whilst in Canada

Resolved! my number is deactivated. But they took payment from my bank account.

Hello, I have an issue. I got device on December and as a pay monthly package. I don't why they couldn't take money from my bank account, but I have money in a bank account. Later they took twice payment. At this time my phone number is deactivated. ...

Upgrade

why would I upgrade from paying virgin £11-95 a month to paying you £40 a month doesn't make sense

Resolved! Does anyone know ow how the long code takes to come for the Samsung Pro buds 2

It's been nearly 2 weeks now since my s23 was delivered and I still haven't received the code to redeem the buds Pro 2 for 99p. Can anyone help?

Resolved! date of final payment

what date is my final payment

Resolved! Bill

My bill has come off twice. I paid my bill early and it still came off the date it should’ve come off. I have done this in the past and once I paid it early that was it. It said I was £70 in credit and I requested refund but doesn’t say it has been p...

I have just had a bill larger than i have ever had for Premium messages, what are these please?

I have just had a bill larger than i have ever had for Premium messages, what are these please? It cost me £10 each? i dont know why?

Resolved! 5G SIM

Hi, Currently on a pay monthly SIM only deal (double data with Virgin). I need a new phone, currently have a Samsung Galaxy A03s which doesn't have NFC (I checked the exact model number, and no, it doesn't have NFC!) Looking at getting a Samsung A14 ...

ClearVision / Scam - PLEASE Help

Hi all I received a call last week from someone who said they were from Clear Vision which was part of O2 and that they could help me upgrade my pay monthly contract . I agreed to a contract with them and gave them my PAC code (an error in hindsight)...

Resolved! monthly bill

why has bill increased after moving from virgin media to O2

O2

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