Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Using my phone in Switzerland

I'm in Switzerland but cannot make calls on my phone......?

Resolved! Transfer of Ownership

Hi, I've had a phone contract in my dad's name for probably about a decade. I have decided to change this to be in my own name. After s conversation with one of the representatives, I took out a new contract and requested a transfer. I was told this ...

Resolved! Replacement Sim Card

Just wondering if anyone has any suggestions, I lost my phone last week, I have a replacement phone coming this week and need a new sim card, there's an issue though the address on my account is my old address and I don't have my mobile to get the se...

Resolved! Unable to cancel disneyplus extra

I can’t see the option to cancel my Disney plus extra on your site.

Fraudulent transactions on bill

I have received my latest bill and I have been hacked. My Grand-daughters roblox account has been hacked and somehow it has resulted in all of these Apple charges. I do not use iTunes, I have a Samsung phone. I have contacted both roblox and apple, t...

Resolved! How to see old call logs?

I'm trying to access my call logs from February, i've tried through the website and app through viewing bills but doesn't look like that's working. is this possible online or do i have to call?

New contract and accompanying mobile (ORDER NO. MS-124233350) I did not request & do not want

I was contacted today & offered a reduction in my monthly tariff from £9+/month to £5; which I happily accepted. It was NOT explained to me that this lower tariff required the purchase of a new Samsung mobile (that I neither need nor want) at an annu...