Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 239705 Views
  • 2 replies
  • 2 kudos

Paying

I can’t pay with my card 

Cosminzlc by Level 1: Joiner
  • 286 Views
  • 1 replies
  • 0 kudos

Resolved! How to close an account!

Hi,On 2nd April I waited in hold for over an hour to try close an account for which I've been billed monthly despite not using the service for years. The person I spoke to agreed to refund the outstanding amount (one month - about £6) and £80 to comp...

Matt291 by Level 1: Joiner
  • 885 Views
  • 1 replies
  • 0 kudos

Resolved! My bill

Why has my bill increased from £7.96 t0 £8.66

Jebbro by Level 1: Joiner
  • 300 Views
  • 1 replies
  • 0 kudos

Resolved! Charges for roaming

Hi, I've been charged roaming charges for receiving calls that I haven't answered. I have 3 charges. 1 is for a call I answered, the other 2 are for calls that I didn't answer. Surely I shouldn't be charged charged for calls I haven't answered. Kind ...

Reece118 by Level 1: Joiner
  • 444 Views
  • 1 replies
  • 0 kudos

Resolved! Contact!

Hi I need to speak to someone on the phone please 

GSim_0 by Level 1: Joiner
  • 407 Views
  • 2 replies
  • 0 kudos

Waiting credit check

Hi, have tried to order a sim, it has been 2 days now and I’m still waiting credit check

Resolved! Sim only deal

I need more data

Geoege by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Track my order

I placed an order on Monday for an iPhone 15 pro plus in titanium grey 264 Gb which was supposed to be ready for collection in harlow 02 yesterday and I haven’t received anything yet?

Chelld by Level 1: Joiner
  • 1828 Views
  • 7 replies
  • 0 kudos

Error Message when trying to place Order

Hi hoping someone can help because it seems that O2 are having an issue to help? Tried to place an order but got a message back saying Unfortunately there’s a problem with your account. Haven’t even got to the credit check part this is before and hav...

Evets81 by Level 1: Joiner
  • 941 Views
  • 4 replies
  • 0 kudos