Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 123808 Views
  • 27 replies
  • 5 kudos

Resolved! SimOnly contract cancelation within 14 days

I have 2 simonly connection with o2. I have upgraded both to good offer with o2 on 1st Nov. Now I need to cancel one sim and move number to my office provided sim on different network. I will get my new on 25th Nov. I got PAC code from o2 ... do I ne...

M20008 by Level 1: Joiner
  • 134 Views
  • 2 replies
  • 0 kudos

Resolved! handset never received

I placed an order on 22 october missed the delivery from dhl and their website now says returned to sender, however my o2 account shows stays as complete, cant seem to find out how to rectify this!

Wombat1 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

Resolved! Cancel insurance

Please help I want to cancel my insurance and I need to lower my tariff how do I do it I can't talk or get anywhere very ignoring

Sw1980 by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Resolved! Credit score

I was an O2 customer for years, until recently when they changed my t&c's which let me leave O2 penalty free. I was told on O2 chat and by phone I could leave without any charges. Shortly after I cancelled, I received a bill of almost £500. Contacted...

Pete123 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! About my bill

Hi my name is Colin I'm struggling to pay my bill.i get paid on wens then I can pay in full.

Col2 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! Going abroad to Turkey

Hi, I am going abroad to Turkey. Whilst I am there, does my pay monthly plan covers data, minutes, text? If not what are my cheaper options? Thanks, A.

anitaa by Level 1: Joiner
  • 170 Views
  • 1 replies
  • 0 kudos

Cancelling airtime

I have 2 devices registered to my o2 account. One iPad Pro + one Samsung phone.My device plan for the iPad has been paid in full, and I am trying to contact O2 to cancel the airtime bill. However I have not been in the UK for 14 months now, and have ...

Louungi by Level 1: Joiner
  • 773 Views
  • 4 replies
  • 0 kudos

Resolved! High bill

my bill is much higher than usual and my bill says its £10 over on minutes, i d like to know exactly what it is, i.e. pemium numbers , which i ndont use.

Annie74 by Level 1: Joiner
  • 76 Views
  • 2 replies
  • 0 kudos

Resolved! Sim swap

HelloI have just upgraded to an iPhone 13. I have swapped over my sim online.I know it says it can 24 hours until it has changed but does it really take that long? I can’t have no phone for 24 hours due to work purposes

Alex25 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos