Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Trying to upgrade

Iam trying to upgrade my phone I made a payment and has came out three times. Payment was only meant to be once and I can’t finish my upgrade purchase.

Resolved! Apple Watch 8 Data plan not activating.

Hey all, I’m cracking up with this Apple Watch 8 being stuck on activating for the data plan. After countless calls to o2 and resetting, repairing the watch I’ve went from code 14,15 and 91 to activating but I can’t get any further.

Resolved! Unable to upgrade

Hi, it seems like my previous sim upgrade got stuck in the system as I no longer can upgrade. Anytime I try to upgrade it says an order is already in place which was the last upgrade I did in 30/6/23. O2 customer service weren’t helpful at all about ...

Resolved! DEFENCE DISCOUNT SERVICE

How-do-i-redeem-my-defence-discount-service-code,?-i-have-purchased-a-new-i-phone-11-today-and-have-a-code-for-being-a-military-veteran-----------------sorry-for-format-my-space-bar-is-unusable.

Out of stock order fulfilment time

Does anyone know how long it takes O2 to get new phones from their suppliers? I upgraded my device only to be told (after payment was taken from my bank account. Thanks O2) that it's now out of stock and I have to wait. No indication though of how lo...

Will I ever get my Sim?

O2 Volt customer.I ordered a new Sim 11 days ago. I still haven't got it.Tracking hasn't moved from the first stage in all that time.Virtual assistant is virtually useless.Human assistant is really useless.Instagram is ignored.Will I ever get my sim?

Resolved! Pay monthly roaming problems

Hi have recently been switched from Virgin to O2 and have just returned from a cruise, travelling abroad with virgin always resulted in a text message on arrival, but with O2 nothing, I was left wondering if I was connected to the correct network and...

Resolved! 4g to 5g

how do i change from 4g sim to 5g sim i have a new hand set

Resolved! Device plan

I have just paid off the remaining amount on my devise plan 2 days ago but it’s still not showing I have and it’s still asking for the same amount again which is stopping me upgrading. Why has it still not gone through?

WiFi calling

WiFi calling disappeared from Samsung. It's enabled on the account but still no option appears to turn it on. Not under connections or the 3 dots under phone. Contacted Samsung & they confirmed no issues with current updates. Tried a different networ...

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