Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! No sim

Hi I recently received a new tablet for mobile Internet. Unfortunately I have not received the sim.The number is registered on my account, but I have no sim.

Resolved! Direct debit

I want to change my direct debit bank details and my direct debit date but I don’t know how and I keeping getting cut off my call

Ellie131 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

I need to speak to someone urgently please

Karen13 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How do I add data?

I've used up all my data - again - and have realised that I didn't change my tariff last time, because I couldn't do that AND add more data for the rest of the month. So I added data for the rest of the month and forgot to go back and change the tari...

Resolved! Upgrade enquiry

Hi I am enquireing about an upgrade

Martyn6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iPhone 13

Hi I wanted to trade my iPhone 12 Pro 128gb for the iPhone 13 pro max. please advice me

RG3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Apple iPhone 13 pro max order

Really concerned, I can’t log into my o2 to check on my order, it says I do t have any products in my account? Had an email saying sorry item out of stock, but will be with you soon. I can’t find any info about my order and can’t chat about my order ...

PhilD by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! large bill for one phone call

My monthly bill is usually in the region of £15. I have recently received a bill for £123 for one phone call. I had no idea that this phone call would cost so much and as a pensioner I can't afford to pay it.

Dannpet by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change of Payment Details

Hi, I have POA for my Dad and have a 2nd mobile for him on my account. When I try to view his bills on the app it doesnt give me the option. I logged on to my lap top and it does come up but, even when im logged in, when I click on Dads number its as...

Already paid

Hello I’m convinced I have already paid 2X the amount owed to you for my bill. I paid £50 on 1st of October.

BB21 by Level 1: Joiner
  • 2 replies
  • 0 kudos