DASH_ERR04: Cant download old bills

[Anonymous]

Is anyone else getting this error when trying to download their Bill? I have cleared Cache, used different browsers and even different machines and can't download any of my bills. I was on live chat and was told that if I wanted the bill sent out then I would be charged! All I need is a copy of my Bill emailed to me for my accounts.

---

Latest update from the community team: 

Hi guys,

Happy to confirm that the issue has now been fixed.

Thanks for your help and patience!

[Anonymous]

For the record, I'm another person affected.  I need the bill for a cashback.

I wonder how many people are affected. I'm guessing that for every person who has posted here, there are many more who are just lurking and even more who have never found their way to this forum.

@Martin-O2 If you don't have any news on a fix, can you at least advise on the best alternate way to get a bill, e.g. would frontline staff on webchat be able to email my bill to my registered email address?

[Paul_H]

I have had this for several months.  I've called today to get the bills emailed to me (second request as the first person obviously didnt follow up and email anything.) 

What's the latest on fixing this issue?

[Paul_H]

Could you escalate and make it a higher priority please? This is obviously affecting multiple users so should be a P1. If it's not resolved by next month I wont have an issue with reversing the DD on the basis that I cant see the detail of the change of amount. Either that or I'll just go elsewhere.

[jonsie]

Last we heard was is an ongoing issue. The very least o2 should be doing is emailing accounts free. ....

[Cleoriff]

There are so many different threads active all relating to the same sort of issue...it's getting impossible to keep track. One thing is certain.....it isnt sorted!!.    .

[Martin-O2]

Hi guys the cause of this issue has now been discovered and a fix is being worked on. Unfortunately no ETA as yet. I'll update the community as soon as I have news. 

I''m also going to make this thread a 'master' for the bill download issue and direct all other threads to this one so we can keep track of how many are affected. 

[jonsie]

I can see it makes the fix a little less obvious if not everyone is affected but it does seem to be getting worse. Good to see its been identified. 

[Anonymous]

Customer Service couldn't send my bill to my email but could send via snail mail. Would take 2 weeks though so it's not only the website fixes that take ages at O2.

They've just taken payment without giving me a bill so i've no idea what i've just paid for. Got to be a law against that. Strange that they didn't take 2 weeks collecting their payment!

[Cleoriff]

---

@Martin-O2 wrote:

Hi guys the cause of this issue has now been discovered and a fix is being worked on. Unfortunately no ETA as yet. I'll update the community as soon as I have news. 

I''m also going to make this thread a 'master' for the bill download issue and direct all other threads to this one so we can keep track of how many are affected. 

---

@Martin-O2

So if we have new threads started re problems with display of bills etc...are we to report and ask for them to be merged here?

[Martin-O2]

@Cleoriff Yes that would be helpful thanks  Otherwise there will be loads to update once this is sorted and it makes sense to have the conversation in one place.