cancel
Showing results for 
Search instead for 
Did you mean: 

Cut off

Brows028
Level 1: Joiner
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

my services have been stopped due to an outstanding bill and all calls diverted, i am trying to call the payment team but cant due to this, there used to be a live chat that you can request to be reconnected to call but doesnt seem to exist now

Message 1 of 7
175 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 106503 Posts
  • 790 Topics
  • 5502 Solutions
Registered:

@Brows028 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 7
173 Views
6 REPLIES 6

Cleoriff
Level 94: Supreme
  • 106503 Posts
  • 790 Topics
  • 5502 Solutions
Registered:

@Brows028 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 7
174 Views

Brows028
  • 5 Posts
  • 3 Topics
  • 0 Solutions
Registered:

the customer service line doesnt work, it diverts me and then when i select the option 2 it hangs up. i will try skype. thanks

Message 3 of 7
168 Views

MI5
Level 94: Supreme
  • 122375 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

@Brows028 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 7
157 Views

Cleoriff
Level 94: Supreme
  • 106503 Posts
  • 790 Topics
  • 5502 Solutions
Registered:

@MI5 wrote:

@Brows028 

If you message O2 on Facebook (https://o2uk.co/O2CFB) Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this


"Sniggers" @MI5  Just popping back to add that ....you FFF 😂

*The Game Is On*

Girl in a jacket
Message 5 of 7
153 Views

MI5
Level 94: Supreme
  • 122375 Posts
  • 609 Topics
  • 19062 Solutions
Registered:

I'm an O2 autobot 😎

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 7
146 Views

Cleoriff
Level 94: Supreme
  • 106503 Posts
  • 790 Topics
  • 5502 Solutions
Registered:

@MI5 wrote:

I'm an O2 autobot 😎


Or something 😂

*The Game Is On*

Girl in a jacket
Message 7 of 7
135 Views