Cut off

[Brows028]

my services have been stopped due to an outstanding bill and all calls diverted, i am trying to call the payment team but cant due to this, there used to be a live chat that you can request to be reconnected to call but doesnt seem to exist now

[Cleoriff · Accepted solution]

@Brows028 

You need to call customer service.
Call 202 from your mobile or 0344 809 0202
If you have no access to a phone then use Skype to call 0800 032 1402
All other numbers and methods of contact are in this guide
Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call

[Brows028]

the customer service line doesnt work, it diverts me and then when i select the option 2 it hangs up. i will try skype. thanks

[MI5]

@Brows028 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Cleoriff]

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@MI5 wrote:

@Brows028 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

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"Sniggers" @MI5  Just popping back to add that ....you FFF 😂

[MI5]

I'm an O2 autobot 😎

[Cleoriff]

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@MI5 wrote:

I'm an O2 autobot 😎

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Or something 😂