Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can I Keep my number after I pay off early.

Hi all. Im wanting to pay off my contract early so I can upgrade to s21. So. Can I pay it off. Then upgrade to another phone with 02. But keep the same number? Thank you

Resolved! Contacting o2 by phone without a o2 phone

Hi Everyone, I currently have 2 iPads with o2, I pay monthly for the data and want to cancel it. I cant find a number to ring. As i don't have a mobile with them i cant call the number they say to on a phone. Does anything know where i can find it pl...

Resolved! SIM only contract: Failure to port numbers from BT to O2

It is nearly three weeks since two SIM only numbers should have been ported from BT to O2. Despite many calls to 'Customer Service' and official complaints, still unable to receive calls from anyone with the O2 SIMs. O2 'Customer Service' now refuse ...

Resolved! Downgrade iPhone 11Pro to iPhone 6

Hello,Can I change back to my old iPhone 6 (from current iPhone 11Pro) without changing my tariff?Thank you

O2 Travel Inclusive (75 countries) - Is this no longer available on sim only contracts?

Has the O2 Travel Inclusive (75 countries) extra gone from sim only contracts? It looks like theirs now a Virgin offer instead (which clearly won't be of much use for those without Virgin)? Thanks

Resolved! Discount

Hi can anyone help me i recently purchased a 12 pro Max in store and the man who served me told me I could add a uni days discount for air time but I don’t understand how to do this. If someone could help that would be great thanks

MISSED ONE PAYMENT

my partner missed one payment because his sister had massive heart attack 02 was the only company that didn't care they have cut my SIMS off and told me to pay £116 plus £15 reconcidtion fee they claim yoj have one month to pay but that's wrong I con...

Resolved! Damaged iPhone 13

I boke and damaged my iphone. A HGV lorry ran over it! Can I get a replacement phone?

Resolved! Change to sim only

Hi, my phone contract is up on the 28th November and would like to keep my phone and just change to sim only, how would I go about doing this please? Thank you Nicola

Resolved! Extra sim

I was wondering if I could add a second sim to my account

O2

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