Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

Hi, wondering if anyone could help. Lost my SIM card whilst moving, and without that SIM card they won’t let me update my address to get a new SIM card? I haven’t got I’d, but no all details.Any way I can do this?

Contract + network

I have 2 problems. 1st is since I have signed a new contract with O2 the network coverage is very poor even though it shows full coverage on my postcode. I have spoken to an agent and he told me I have to switch my phone one/off to check availability...

Credit Referral Team

I have order sim card on 29 March 2021, and Credit Referral team tell me need 72 hour to credit check, but 6 April hasn't receive sim card. Please let me know what happen?

Shared data

I have 3 accounts with o2, two of which are activated to share data (on the list they have a picture of a phone with a star inside under the list of able to share data) however I cannot seem to share data, there is no option to click on anything, doe...

Notification pulse light

P40 lite

why am%20i%20being%20charged%20for%20amazon%20prime%20when%20it%20was%20si

why am i being charged for amazon prime when it was supposed to be free on this contract

Resolved! premiumsms

How to stop premium SMS contact from my mobile?

Resolved! Changing to cheaper contract

I’m currently paying for 3 contracts, one for my own phone (iphone XS), my sisters phone (XR) and an ipad for uni work. I upgraded in Summer 2019 so will be a while before I can upgrade to a cheaper contract. Its just not affordable as I’m paying ove...

Resolved! New phone

I've reviewed my new phone, how do I keep my old number

Resolved! Swap sim

Hi, I'm trying to swap my sim from old device to my new device. But the problem is that it's a swap from my old iPad sim to new iPad sim so I can't receive the message containing the code to swap it. I'm stuck could you please help.

O2

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