Crap service

[Anonymous]

Word of warning:

02 will never help you. I have had problem after problem and been lied twice now. Disappointment doesn't even come into it after being a customer for over 10 years, and all they say to me is 'it'll cost this much'.....total cowboy sham company. I regret the day I took out a contract with them. I am constantly screwed over and ripped off, barely have signal, can never get online unless its on wifi, absolute sham! and they wont let me cancel (even though they lied, without charge.

I recommend getting shut of 02, cos they do not look aftre long term customers, they just screw us over. 

[Anonymous]

I have made complains so many times and no solution. Just fed up with this. FED UP.

[MI5]

You need to escalate your complaint to the Ombudsman as per the complaints process if you are unhappy with O2's response to your complaint.

[gindygoo]

Those transcripts are from 2013 though. What am I missing?

[MI5]

[jonsie]

Seems strang to post those from 2013.....

[Curr946]

Its because the battery life is still terrible...

[Anonymous]

I have been with o2 for so long. I find that there alright. I don't like the way they charge so much for the latest phones with other companies out there are cheaper. Ive found that they like to forget about loyal customers and tend to care about only their new ones. They do like to put prices up in their contract & it's absolutely ridiculous. So that's I am moving to EE. Better deals & at least I get what I pay for. 

[Bensmart]

No, they are crap. I’ve been a customer since they took over BTgenie, and have been treated with absolute contempt by them. They even duped me into getting tied into a data plan with a fantastic new tablet for my son that was so crap, he went back to his old iPad. I asked them to swap it to a calling plan with the same cost so he could use it on his iPhone and they agreed on the phone, went through the contract speel and agreed everything. The next day nothing. So I called them asking what was going on and said I wasn’t able to do that. Explained that I’d had been approved so they said they would check the recording of the call, guess what! They can’t find it and the woman(Tracey Clarke) who handled it is out of the office until June 19th. Absolutely useless. Customer service is not on ther agenda. I hope they go out of business.