Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237598 Views
  • 2 replies
  • 2 kudos

Resolved! £2.50 charge

I’ve been charged £2.50 for summert I haven’t used?

Paul3 by Level 1: Joiner
  • 2149 Views
  • 3 replies
  • 0 kudos

Resolved! XR not making or receiving calls

I cannot find any help resource for this but I am unable to make or recieve calls on my iphone XR. Upgraded my phone over the Christmas period and I thought my phone had been extra quiet.It is only when I had a family emergency and I tried to make a ...

Incorrect you have used 80% of your data message.

Hi,Basically I have 6gb data (3gb + free 3gb data bolt on for 24 months).When I hit around 2.5gb I usually get the text saying you have used 80% of your inclusive data. Is there anyway to fix this so I get the notification when im nearly hit 6gb?The ...

kamalaggi by Level 4: Observant
  • 8472 Views
  • 30 replies
  • 0 kudos

Resolved! Ending contract

I’ve got one month left on my contract and I’ve ordered a new phone through another company. I know I have to pay off the device, but will I also have to pay for the next airtime bill when I cancel?

H17 by Level 1: Joiner
  • 1232 Views
  • 4 replies
  • 0 kudos

Resolved! Roaming in Cyprus (south) - Cyta-Voda

Working in the UK territory in Cyprus, using my pay monthly O2 sim in a phone purchased in the UK via Apple, I've been manually connecting network operator to Cyta-Voda (as I work on the border and dont want it to connect to Turkish networks). This h...

MrA by Level 1: Joiner
  • 4953 Views
  • 6 replies
  • 0 kudos

Resolved! bogus company called FERDAMIA INVESTMENTS

This bogus non existant company ( ferdamia investments ) charging me £4.50 weekly for apparently 'video streaming ' for past 5 months...although o2 is aware of this bogus company from previous o2 customers complaints , o2 has continued to allow this ...

louloune1 by Level 1: Joiner
  • 14458 Views
  • 23 replies
  • 0 kudos

Resolved! Fitguru

Just received an unexpected charge of £6 to my monthly bill due to Fitguru. They had sent a text asking to sign up to some rubbish. I deleted this text and did NOT activate anything. Is this allowed? Do O2 refund this?

Fieldell by Level 1: Joiner
  • 1329 Views
  • 4 replies
  • 0 kudos

Why have O2 removed No carrier logo on P20 Pro

I Unboxed my Shiny P20 Pro last night.. Oh Im in love..... . I cant remove the "O2 UK" carrier logo from the home screen (left of the notch), which takes up space for extra notifications... yet on EE / Vodafone and 3 networks, they all have the abili...

Screenshot_20180801-001334.jpg EE P20 Pro.jpg

Resolved! upgrading

ive upgraded my contract from phone to ipad . i selected grey as it was instock at teh time although i would prefer space greay ,butand the colour doesnt matter when its going to be put in a case anyway,my issue is it said 3 week wait on space greay ...

dazzaster by Level 1: Joiner
  • 1330 Views
  • 6 replies
  • 0 kudos

Lost or Stolen SIM card abroad, huge charges, cannot contact o2.

My pay monthly SIM card has been lost or stolen from my device as I have been travelling and using a foreign SIM. I have endlessly tried to report this for 2 weeks now, but it seems that no one is ever on the online chat! It's absolutely infuriating ...

Michael95 by Level 1: Joiner
  • 1942 Views
  • 5 replies
  • 0 kudos