Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Setting up a direct debit

I've been offered an early upgrade deal which runs out on the 11th of June went into my local o2 store to do the upgrade however for some reason when they try to input my account number & sort code it will not verify my account. I've tried putting in...

Been waiting for my number to be transferred for 6 days now

So on wednesday I got a new phone and instantly requested to have my old number transferred to the new sim (O2 to O2). I heard it takes 24 hours to complete so on Thursday I just held out and waited, it came to Friday and it still hasen't been transf...

Resolved! Buying more data

How can I stop my daughter buying more data without my consent?

Resolved! wifi calling

I cant seem to enable WIFI calling on my Galaxy note 9 its been enabled in myo2 App but dosnt seem to work. all help videos show different optiions to ones that I have

Credit File Referrals - URGENT

So in October last year took out an O2 contract through mobilephonesdirects which I immediately cancelled, sent back as soon as I received it and as per their instruction - cancelled my direct debit. The phone wasn't even opened and to be honest I ha...

Resolved! Email query

Whilst trying to work out how to purchase some more data on my I phone I was sent an E mail saying they needed to confirm my address, I clicked on the link but I am now quite concerned that the E mail wasn't genuine.i have sent the Email to 02, it ca...

Resolved! Roaming charges

I'm currently travelling in Turkey and added the non EU roaming bolt on at £4.99 per day. This has been charged to my account, but so has a charge of almost £35 for data usage. Is this likely to drop off before my bill generates?

Resolved! Viewing billing statements

I was wondering if anyone knows how to access a billing statement where you can see the numbers you have called and texted in the past? I lost my sim card and need to access the phone numbers associated with that particular phone number.

Resolved! Swapping numbers from old to new contract

Hi, I've just got a new phone and contract from an online store, but still with O2 as I couldn't get the phone I wanted directly with them.When my current contract expires am I able to move my original phone number onto the new contract so that I can...

Resolved! Unlocking Phone

I am trying to unlock my phone and this is the reply I got from O2: As per our findings,the handset was not bought from O2 directly due to which we are unable to find the details in our database.In order to further investigate, Could you please confi...

O2

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