Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Applying discount code

Hello, hope someone can help.My husband is on o2 open through his workplace and has a 25% family and friends discount code I wish to apply to my account as i have recently upgraded on o2 refresh.I gave contacted customer services twice now, first tim...

Resolved! Airtime Bill / Tariff Charge

I'll try to keep it simple, basically I recently got a new contract with o2 refresh (So I have two bills for the device and the tariff). The device part is fine, but for some reason the monthly tariff charge and airtime bill (which I thought were the...

Resolved! Can I add a 2nd phone

My daughter wants a phone. Can i add a 2nd phone to my contract for her? Thanks

Resolved! Unlocking

Hi I have rand up recently to get my phone unlocked and I got an code through yesterday and I was wandering where to enter it please can you help

Resolved! O2 Pay Monthly Nightmare

I took out a sim only 12 month contract with O2 in October 2018. I subsequently got a better deal elsewhere so cancelled this contract with O2 on the exact same day. However, recently I noticed direct debit payments being taken from my bank account, ...

Roaming not working

I arrived in Brazil last night and my iphoneXSmax is not picking up any roaming network. Roaming is switched on and network selection is on automatic. Somebody please help!

Poor service

The end of day thirteen and despite Two emails and Two telephone calls, no further forward. After today's telephone conversation I have to inform you your customer services dept. is not fit for purpose as it does not serve the customer but is only th...

Early termination charge error

I was charged £900 in error two weeks ago and despite four phone calls when each time O2 have accepted their mistake I still await my money back .... any suggestions how I can escalate?

Resolved! Unbelievably poor experience with o2 today

The last few hours I've spent in contact with o2 would in any other circumstance be hilarious, but I've been suffering from severe insomnia for 3 months and have now been awake almost 30 hours. I place iPad Pro 12.1" in my o2 basket, £249.99 up front...

Resolved! Upgrade after 3 or 6 months?

Hi guys, I am a new O2 customer and have just taken out a 12 month Sim only plan as I didn't have the £400upfront for the phone I want. It did say that if I paid my bill on time for a certain about of months I could upgrade to it with thephone I want...

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