Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Refund?

I have just taken out a new contract with you. My previous contract ended in mid-August yet from September to December I still paid over £50 a month, despite the device plan part of my contract having completed. Can I get a refund?

Resolved! Boku

Can't pay with boku...

Resolved! Failed delivery

Ordered new device and it wasn’t delivered to me but signed for somewhere else have contacted O2 three times now and despite them saying they “have my back” and saying they’re sending a replacement device there is still no sign of it!!!! This was a C...

Resolved! New customer transfer old number

I requested number transfer Sunday and understood it would take 48 hours to change. Still not changed. Can't seem to contact o2 on live chat. Had to hold on for ages on phone and gave up. Can I send an email? Not a good experience so far. If anyone k...

Resolved! Help needed- keep my number

HiI've just joined o2 with a brand new phone/sim(pay monthly). I was with giffgaff(pay as you go)I have filled in the 'keep my number form' twice now since 03/01/19 but nothing has happened.How do I even contact o2? I've also waited 2 hours for an ag...

Resolved! 14 day cooling off period - contract reinstatement

What are the rules and regulations for reinstating original contract + discounts after the 14 day cool down period and opting out of an upgrade?

Resolved! Upgrading contract

So I’ve upgraded my current contact via the my o2 app. This is the only way I can do this as I am currently in Thailand. It said o2 had a deal where it would pay off my current contract amount if I upgraded my sim. But it’s saying I still have an amo...

Netflix 6 month offer

I recently purchased a new SIM only deal which included 6 months free Netflix.. I have had email confirmation of this from o2.. but when I try to activate it on my phone, it says my number is not elegible for the offer... I messaged a guru but they c...

pay monthly contract in my name but brother uses it

Hello, does anyone know if I’d be able to cancel the contract or airtime and just pay off the device plan as my brother hasn’t paid his bill this month (silly me I know helping him out) coz if he doesn’t pay in 14 days it’ll go into default and I no ...

Resolved! Remove My family bolt on

Hi all, I have a my family bolt on which I currently pay £7.65 a month for, I have had this bolt on since June 2011. At the time other family members were on pay as you go so it made sense. Now they are all on contracts. Has anyone else had an issue ...

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