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mast fault

Peter7
Level 1: Joiner
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Last year I lost voice connection in part of my house for some eight months because O2 failed to fix a mast fault in KT21. The call would drop out, depending on where in the house I was - usually they could hear me but I couldn't hear them. Earlier this year I had the same problem again. At first O2 denied there was any fault, but a week later texted an apology that there had been a fault. Now I lose voice connection again - still no admission of fault, and so, of course, no indication if it will be another eight months before it's fixed. Why should I stay with O2?

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MI5
Level 94: Supreme
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Use the My network app to report the fault.

https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@Peter7 

You could make a complaint to see if they are willing to pay a little compensation

https://www.o2.co.uk/how-to-complain

You could also download MY Network app and report it through that.https://www.o2.co.uk/apps/my-network

 

Otherwise you may want to think of moving to another Network which gives you better service

Best of luck whatsever you choose to do

Veritas Numquam Perit

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Anonymous
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@Peter7 If you do want to change networks then try payg sims from the other networks to see which suits you & gives you best coverage 

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