Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! transferring numbers

I currently have an EE sim and have just bought an o2 sim and would like to keep my number. I have completed the form and used the pac code etc but didn’t see if anything needed doing further or how long it would take to transfer. Please help

Codes

Can anyone help me , I’ve recently opened a think money bank account but cannot set online or app up because the codes they sending me to activate the app etc are not coming through

Resolved! O2 Wont cancle my order!

Hi having a terrible time to cancel an order. I was called and sold a paymonthly tablet on top of my mobile account. I then decided I did not want it within 2 days or ordering. Called and the lady said just reject the tablet when its delivered which ...

Pause or reduce payments

I will be away from uk for 3 months so will not use calls/data etc via my allowance only through WiFi is there any way you can reduce my payments as I won’t be using my allowance?

Resolved! Cancelling contract

Hello, My name is Tomasz and I returned to my country and I would like to inform you that I cancel my contract. This is formal notice. Kind Regards, Tomasz

mast fault

Last year I lost voice connection in part of my house for some eight months because O2 failed to fix a mast fault in KT21. The call would drop out, depending on where in the house I was - usually they could hear me but I couldn't hear them. Earlier t...

Resolved! Cancel SIM ONLY contract

Would like to cancel my SIM ONLY contract as I did it as an upgrade and would like to upgrade my phone instead.Thank you

UK mail DHL delivery missing 02 customer service all bad

Hi everybody just upgraded my phone delivery was expected the morrow which looks unlikely as I have made many phone calls no help DHL did locate it in Stoke but no reason for delay or date to come its bloody shocking all stressed out and getting head...

o2 are a waste of time!

i spoke to someone at o2 yesterday they said they would reconnect my services, well it’s been 16 hours and still nothing so i contacted them again this morning, apparently the guy i spoke to said they can’t do reconnections from the chat!so why did i...

Resolved! Strange "premium charges"

I am extremely frustrated to find that O2 were no help resolving unexpected telephone charges incurred when chasing up an on-line order that I placed on a certain high street supermarket. I received a message from the courier (XDP) stating that they ...

O2

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