Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Extra SIM card

Can anyone tell me why I had to buy a £10 top up when I bought my new phone. I'm on a monthly payment so what good is that to me ? The lady said she could not sell me the phone without the top up ? Doesn't make any sense to me at all. So I've got a £...

Microsoft promtion FAKE or NOT !!!!!

I have received a lovely gift from my husband Samsung tab S6. We have tried to redeem the Microsoft offer over and over again with no luck. Called O2 but no one knows what we are talking about. And they keep saying the will get back to us but no one ...

Resolved! Cancel contract

I got wrong order want to exchange apple ipad to tab s5e

Resolved! Crn

What is my customer reference number?

Resolved! How can I find out how much is outstanding on my device?

Hi there, The app used to tell you how much was left to pay on your device, but now it doesn't tell you any more. I have tried my account on the website and I can't find it there either. My bill doesn't split the device and airtime cost. Both of thes...

O2 - Awful call quality. Mutes intermittently & sounds underwater.

After calling O2 customer service so many times and getting no resolution I now have to rely on Whatsapp calls. Very embarrassing that while using O2 network to call anyone I have to warn the other person that when the call goes silent for many secon...

Resolved! New order

I have ordered a new phone, which comes with a free gift of a samsung watch active. What’s the process for claiming it/ choosing it? Thanks

Resolved! Sim Card contract

I’m 17 years old and currently my Mum pays for my SIM card monthly ( as a contract) under her name and bank card details. I was wondering if I can change the contract to be on my name and my details when I’m 17, or if I can’t then if I need my mum to...

Resolved! tracking a lost phone when battery is dead

One of the phones on my account has been misplaced. Is there any other way of tracking it to find it other than find my iPhone as the battery is dead and there’s no location on it

Resolved! Contract

Can I get a phone on contract, paying monthly when I’m 18 and have a stable job? Will my credit check go through?

O2

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