Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! How to cancel

Can someone point me in the direction of what process to follow to move number to other provider and cancel been a customer a number of years. Have found a good deal so looking at moving

Resolved! age verification

i cant get on my favourite dating sitedue to this ive no credit card and cant find my passportare there any other options many thanks

Resolved! Recommending O2 to a friend

Hi I was just wondering if I was to introduce a friend to O2 would there be any benefit in my own contract in there's?

Hotspot not connecting

Neither mine or the other half's phone will connect to devices that we are trying to connect to them. ie My work laptop connects to wifi no problem at home, work or public but won't connect to the personal hotspot when I try to tether. My girlfriends...

O2 default!

I really need help in looking to get a default taken of my credit file! The default is wrong and is stopping me getting a mortgage. I have contacted the credit file team by email as advised too by o2 but I have heard nothing back what so ever. I real...

double of the bill

hello I posting this as I had four payments come out but I paid my phone bill two days before the date by my bank card and then today the bill by direct debit came out again and it leave me with no money so is there any why to be refunded the money b...

Resolved! Upgrade

HiI’ve just upgraded my phone online about 5 mins ago and i was wanting to use a £100 off voucher I need to cancel and reorder the phone any1 know how I can do it?

Resolved! Unexpected charges

Just checked my account to see when I'm going to be charged every month. I've been charged £1 something for messages. Don't know why. I'm supposed to have unlimited texts as part of my plan, but I've been charged. Can someone help please? Don't know ...

Resolved! surname change

i got married and need to change surname

moving mobile supplier, bit confused with pac code, how it works

Hi there i would like some knowledge please, my contract is up on 31/3/2019 and after being with 02 for about 12 years i have decided its time for me to move to another network. I have read i need to get a pac code from 02 to keep my number , If i gi...

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