My sim isn't being found by my phone.

[Staineless]

My phone isn't detecting my sim ever since I was a little late on a recent bill. It's not the phone's fault, it's the sim and I feel it was deactivated even though I'm now up to date. More frustratingly, I can't contact customer support through anything but a phone call or writing, where is the email option? 

How do I get this fixed or get a new sim delivered, which doesn't seem to be an option anywhere on this site? 

[TallTrees]

Hi there @Staineless 

Sorry to hear you are not connected after a late payment. 

O2 do not have email contact.

You can message them on social media if that suits you.

These are the contact details

Guide: How to find help & contact O2 

[Enlli]

It can take around 48 hours for payments to go through.

You really should have a direct debit in place.

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

You can use Skype to ring the number for free

Guide: A Guide to Skype