Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Bill

HiMy last bill was bigger with 18 pounds than should be. Can you explain why, please?

Cancelling new contract but keeping 4 year old number

Hi all. I have been with 02 for nearly 4 years now and today decided to upgrade from an iPhone 6 to XR. I am having second thoughts and wondered if I cancelled within the 14 days cancellation period can I still request my PAC code/ old phone number i...

Unable to Text to an International cell number?

I changed my phone back in September, Nokia to Nokia; same number; same network.Previous phone I could text message friends in Italy, new phone unable to send text to the same numbers! They can text me. I am able to phone them, speak no problem.So Wh...

Resolved! Put on wrong tariff, o2 will not help. Extremely dissatisfied.

I signed up to o2 via mobiles.co.uk. An iphone XR 30GB data monthly data, unlimited minutes/texts. However when I got my phone and logged on to my o2 it was showing my plan was a 15gb plan. I rang o2 and they first of all said that it takes 2/3 says ...

Resolved! My Bill

I recently went sim only with a £15.99 a month charge. It was fine for a couple of months but now the charges are more variable than ever! This month I've been charged £18.00 - I know its only a couple of quid, but if they did that to everyone. They ...

Resolved! Netflix Offer Multiple

Hi, Regarding the Netflix offer here https://www.o2.co.uk/netflix My wife upgraded her phone last month and was able to redeem the offer (6 months free Netflix). Now i'm due to upgrade and would also like to avail of the same offer. Is it possible to...

netflix

02 saying im no longer eligible for netflix offer but when going to link it says we have made a mistake

Resolved! Tariff charge

I recently signed a contract with a tariff of £44 per month, but I am being charged £65.69 tarriff on my first bill.I tried to get on Live Chat, but when I got to the question, ‘ What do you want to talk about’, the link does not work and I’m denied ...

Resolved! Terminating Contract

How much does it cost to leave my monthly contract a month early?

Resolved! New O2 phone, keep same number

I have a sim only O2 phone. I have now ordered a new phone with a new contract from O2 but from a different supplier. I want to keep the same number. How do I transfer same number with O2 to the new O2 SIM card for new phone

O2

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