Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Roaming in Guinea, Africa

My partner is in Guinea and his data is not working. His phone is showing as having 3G but not working. He has tried changing the apn, turning off 4G, choosing the carrier manually and restarting. None of these options have worked. Any suggestions gr...

4G

My phone has just given me a message that 02 have turned off my 4G. Before I ring is there a problem with 02 today that other people are having, or have others had this message? TIA

Resolved! Paying my bill

I recently ended my contract as returned to live overseas and received a final bill which I would like to pay. I'd like to pay that with my MasterCard registered overseas but can't seem to do so. My number is xxxxxxxxxxx. Could you please assist. Tha...

Resolved! keep my number

Hi, first timer, gone from payg to contract and keeping my old number i have done what it asks but still not changed back to my number yet second day now i've been waiting what can i do now. bernie

Resolved! New Zealand

I've just upgraded my Sim only deal, so I get 120 mins/texts and unlimited data in New Zealand and Australia as I'm travelling there for 4 months. Probably a silly question, but O2 do have coverage over there don't they?

Resolved! Spend cap

How long for a spend cap too take effect

Resolved! Sim only deal upgrade

Hi everyone need a bit of advice,been on a sim only deal since 26/11/18 and the plan doesn’t suit me anymore.im not using the data.Ive seen I can get better sim only deals elsewhere and not tied in.If I correct can I upgrade to a 30day sim only plan ...

iMessage and WhatsApp not working when roaming

HelloI’m currently in Australia and keep finding that my phone won’t send or receive iMessages or connect on WhatsApp. The rest of the internet services including email and other apps work fine. I’ve tried changing networks and phone resets but I get...

Resolved! Scam

I have just received a text message - "FreeMsg: thank you for subscribing to Just4Life for £4.50 per week from Nexgen until you text STOP to 64055". Of course I have'nt made any subscription.I have googled the phone number provided 02037403517 which ...

Resolved! Using Pay Monthly phone in Cuba

Hi. Can anyone tell me if you can use the Travel Bolt On for Cuba? I have looked through the list and can’t see it..TIA

O2

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