Charge to mobile

CS251 · ‎10-05-2025

My mobile is being charged for Charge to Mobile ,I don't use this service , however last month was charged £1.50 f 10 different times,how can this happen and how can I block it.Random mobile numbers are phoning me however I block them,could the charges be coming from them?

madasaf1sh · ‎10-05-2025

@CS251

Log into Myo2 and you can see who is taking the £1.50's

You can put a block on Charge to Mobile, but to do so you will need to contact o2,all the contact details can be found here Guide: How to find help & contact O2

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

pgn · ‎10-05-2025

@CS251 - if your MyO2 is working via web, you may be able to work out what is happening https://accounts.o2.co.uk/signin

Some info here may help:

Guide: Spend Caps & Charge to Mobile on O2

If you need to contact O2, use the Social Media team at either of the links just below, and be persistent until an agent reaches out to you. Good luck!

Click for O2's Social Media Team on X --||-- or on Facebook Messenger