Charge to mobile

[CS251]

My mobile is being charged for Charge to Mobile ,I don't use this service , however last month was charged £1.50 f 10 different times,how can this happen and how can I block it.Random mobile numbers are phoning me however I block them,could the charges be coming from them? 

[madasaf1sh]

@CS251 

Log into Myo2 and you can see who is taking the £1.50's

You can put a block on Charge to Mobile, but to do so you will need to contact o2,all the contact details can be found here Guide: How to find help & contact O2 

[pgn]

@CS251 - if your MyO2 is working via web, you may be able to work out what is happening https://accounts.o2.co.uk/signin

Some info here may help:

Guide: Spend Caps & Charge to Mobile on O2 

If you need to contact O2, use the Social Media team at either of the links just below, and be persistent until an agent reaches out to you. Good luck!

[jonsie]

||This may help to explain the charges

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

[Cleoriff]

Another reasonable guide Guide: Tips to avoid unexpected charges on your bill 😉