Other Products and Services
Ask the community questions about any other products and services.
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 147 replies
  • 25 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 15 replies
  • 1 kudos

Resolved! Change From Pay Monthly To Pay As You Go

Hi There, I was on a Pay Monthly deal which finished a few weeks ago, over the weekend i was on live chat and agreed to move to a PAYG deal as it was much cheaper and i was assured i would keep my mobile number. The PAYG sim card arrived yesterday wi...

JGIG by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade Extra

I opted for 6 month free Audible as my extra with my upgrade. But upon clicking the link I was sent had an error saying I already had an account with Audible. I asked when I selected the extra whether having an account would be an issue and was assur...

Resolved! Call Waiting on 02

I once rang 02 about using Call Waiting and they told me it wasn't a service 02 provided. So ever since then I just assumed I couldn't use this service with 02. Maybe it has changed policy since? If Call Waiting is now available does anyone know how ...

koala321 by Level 7: Part Timer
  • 6 replies
  • 0 kudos

Call waiting

Does anybody know why call waiting doesn't notify me with a beep if it is an O2 number trying to call me, instead I get a text message from that person trying to call me saying I have had a missed call from them. Any other network number trying to ca...

rdi1973 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! keep my number

I am on an o2 pay monthly account, I purchased a new Samsung phone and an o2 pay as you go sim, registered the new phone and topped up. After many hours I got through to customer services and explained the situation and requested to keep my old numbe...

Resolved! SIM card

Hi. I Lost my sim Card. I log in at number my sister actually. What I can to do? I want my number back but I didn’t see solutions.

Resolved! scammed

I was scammed today . An order for a very expensive phone was ordered on my account, I spoke tocustomer services who said she would cancel the order, however i got a text from DPD saying they willbe delivering my new phone on Monday. What can I do.

AnnO by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Keep my number

I have searched and searched cant seem to get an answer, cant get on chat as i havent got the my o2 app, i have ordered an 02 monthly sim for my daughter shes currently pay and go, iv tried for hours to submit the keep my number form fill it in get t...

pigginmad by Level 1: Joiner
  • 1 replies
  • 0 kudos

Valued customer

Hi, I have been a valued customer for many years with yourself! Surely you can do a better deal on phones than what is on offer at the moment. It’s pretty disappointing not to find a better deal with yourselves. Any advice will be welcomed many thank...

Marty82 by Level 1: Joiner
  • 1 replies
  • 0 kudos