Crap service

[Anonymous]

Word of warning:

02 will never help you. I have had problem after problem and been lied twice now. Disappointment doesn't even come into it after being a customer for over 10 years, and all they say to me is 'it'll cost this much'.....total cowboy sham company. I regret the day I took out a contract with them. I am constantly screwed over and ripped off, barely have signal, can never get online unless its on wifi, absolute sham! and they wont let me cancel (even though they lied, without charge.

I recommend getting shut of 02, cos they do not look aftre long term customers, they just screw us over. 

[Anonymous]

I think the issue here is that when you have millions of customers and your hardware is struggling to cope, you don't mind losing a few especially (although not in this case) at the cheaper end.

O2 are interested in profit and little else. When Vodafone surge forward and BT Mobile start o2 may start to struggle.

[Anonymous]

It's yet another case of the website saying in stock and then it's not is false advertising no two ways about it

[MI5]

I agree Damien

[davethorp]

If something is shown as being in stock but then later revealed not to be, it sounds like the sort of thing that the ASA would investigate if a complaint were made to them

[Cleoriff]

---

@davethorp wrote:

If something is shown as being in stock but then later revealed not to be, it sounds like the sort of thing that the ASA would investigate if a complaint were made to them

---

Absolutely. I have no time for this type of shoddy practice. All they seem interested in is taking your money and 'running for the hills'...leaving the poor customers to wait...and wait...and wait..

Sadly it seems to be a practice that is on the increase by many companies...

[jonsie]

No money should be taken until the goods are supplied, simple business practice. It's time O2 sorted this out.

[Anonymous]

totally agree. Just lately the signalreception has gone incredibly poor such that we are out of contact for days at a time.  All i get is have you tried TUgo then you'll be able to use your wireless.  Obviously that is with another company and o2 are trying to get away without improving there signal coverage. Bad enough not having 3g but no signal whatsoever anymore. Appalling!

[Anonymous]

Tugo is by O2 but does have it's glitchy moments. 😞

[Anonymous]

I had so much problems with these crooks it is just unbelievasble. Also when I wanted to move my phone number they refused to do so and literally dropped calls. Unbelievable.

I sent once for repair a Samsung Galaxy S3 Mini which is very bad on battery life. And please see what happened.

mycare <mycare@o2mail.co.uk>
20/12/2013

to me
Hello,

Thanks for your response. The assessment of your handset is not based on
the information provided when arranging your repair, this is only based
on the repair centres assessment of the handset as they receive it. To
confirm when the repair was arranged there was no indication made
regarding issues with the USB, the information provided was as follows -
short battery life from beginning, random freezes and now the home
button not working.

As mentioned in our previous email due to the physical damage to both
the LCD and USB the warranty is void therefore the repair centre are
only able to repair/replace your handset at the cost of £85.99.

Kind regards,
O2 Returns & Repairs

Original Message Follows:
------------------------
WHY YOU THREATING YOUR CUSTOMERS LIKE THIS.
THE USB WAS WORKING TRANSFERING DATA AND IT WAS FULLY CHARGING.
THE GUY THAT OPENED THIS CASE WROTE THAT THIS IS USB PROBLEM.
THIS IS NOT TRUE.
THIS IS YOUR CODENAME TO RIP OFF NOT AWARE CUSTOMERS.
PLEASE DO NOT PLAY SUCH GAMES WITH ME.
I WANT A FULLY WORKING PHONE BACK.

On 20 December 2013 11:02, mycare <mycare@o2mail.co.uk> wrote:

Hello,

Thanks for your response. Upon arrival at the repair centre your
handset
is assessed for any signs of physical or liquid damage as this can
effect the handset warranty. It was at this stage the repair centre
established that there is damage to both the LCD and USB connection on
your handset which unfortunately invalidates the handset warranty
meaning the handset can only be repaired/replaced at a cost. As the LCD
is located beneath the screen itself it is not always easy to identify
this without closely inspecting the internal component.

If you have any further questions regarding the repair process please
feel free to reply directly to this email.

Kind regards,
O2 Returns & Repairs

************************************************************************
*********
Dear O2 Customer, Please note that this is an unmonitored email account
and we will not be able to respond to your query. If you have a query
about your service please visit www.o2.co.uk/help or email us at
mailto:mycare@o2mail.co.uk where it will receive our attention.
Regards, O2 Customer Care
This communication is from Telefonica UK Limited. Registered office:
260 Bath Road, Slough SL1 4DX. Registered in England and Wales: 1743099.
VAT number: GB 778 6037

************************************************************************
*********

Remus 
20/12/2013

to mycare
YOU TALKING ABSOLUTELLY NONSENCE.
THERE WAS NO PHYSICAL DAMAGE OF ANYTHING OR O2 SENT ME A DAMAGED PHONE.
DO YOU KNOW WHAT USB IS. I THINK NOT.
I WANT MY WORKING PHONE.
DOES IT WORK.
PLEASE SENT ME IMAGES OF WHAT IS DAMAGED.
TAKE IMAGES AND SHOW ME WHAT IS WRONG WITH IT.
I NEED EVIDENCE WHAT YOU HAVE DONE WITH IT.

---------------------------------

I have this phone right now and there is no such damage. It is nonsence. 

But the battery life is actually terrible. Though it charges and there is nothing wrong with the screen

or with the USB port. They lied to me all the way because this phone has no separate screen. The LCD is the screen on this phone. 

This is just disgusting. 

[MI5]

You need to make an official complaint here http://www.o2.co.uk/how-to-complain