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- 0 Solutions
1 ACCEPTED SOLUTION
Accepted Solutions
- 144145 Posts
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It will have to be sent away for repair.
O2 don't repair anything in store.
You need to call customer services on 202 to process your claim through the insurance but you may be able to get a basic loan phone from your local store whilst yours is away.
O2 don't repair anything in store.
You need to call customer services on 202 to process your claim through the insurance but you may be able to get a basic loan phone from your local store whilst yours is away.
- 144145 Posts
- 634 Topics
- 27623 Solutions
It will have to be sent away for repair.
O2 don't repair anything in store.
You need to call customer services on 202 to process your claim through the insurance but you may be able to get a basic loan phone from your local store whilst yours is away.
O2 don't repair anything in store.
You need to call customer services on 202 to process your claim through the insurance but you may be able to get a basic loan phone from your local store whilst yours is away.
- 122800 Posts
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Talking about cracked screens...my son dropped his Sony Z3 on Monday and the screen shattered at the base of the phone. It was well out of warranty being nearly 3 years old. It still worked, in that people could call, text or email but he couldn't answer as the touch screen wouldn't allow his access.
Took it to a repair shop near us. He wouldn't touch it, said it had to go back to Sony!
Undeterred, we took it into town to a place called City Mobile. Was told he could do it in an hour or so. He quoted £45-£70. It took him 1 hr and 40 minutes.
It's now as good as new and cost £70. Much cheaper than a new phone...but a good job it was out of warranty. 
Just wonderful @Cleoriff ... happy for you & your son 
... not happy for the accidental damage of the phone 
... happy for the great result all-round regarding the repair & phone working well 
- 5434 Posts
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- 65 Solutions
Hi @Bev100224, and welcome to the Community 
I'm sorry to hear about your phone, but I hope the answers above helped you decide on your next steps Please let us know how you're getting on!
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