Solved: Coverage

Anonymous · ‎02-09-2017

Has anyone had any success in cancelling their contract when they have no coverage at all from 02 where they live,

i am am moving house at the end of the month and there is absolutely no signal in the area

Cleoriff · ‎02-09-2017

Hi @Anonymous You will be able to cancel your contract but only after you have paid it off in full

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Veritas Numquam Perit

View solution in original post

Cleoriff · ‎02-09-2017

Hi @Anonymous You will be able to cancel your contract but only after you have paid it off in full

https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/How-To-Cancelling-Your-Contract-A-Guide/m-p/566774/highlight/true#M56526

Veritas Numquam Perit

MI5 · ‎02-09-2017

If on refresh just pay the device plan off and walk away. You won't get any "free" cancellations due to you moving house.
https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-does-O2-Refresh-work/ba-p/1014093

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎02-09-2017

It's your choice to move to an area where there is no o2 coverage not O2 so you can't get out of your contract for free I'm afraid. Pay off your contract then you are free to choose other networks but use payg sims first to see which one is best

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