Cold Calling

[Anonymous]

I recieved a call yesterday from a company called Quality Communications stating that they were calling on behalf of O2 regarding upgrade, has anyone else heard from this caller?

[Anonymous · Accepted solution]

O2 do allow trusted partners to call their customers.

General rule of thumb is to not engage with any to upgrade or discuss your account.

Do that with O2 via 202 or through your my02

You can turn this off inn your myo2 to stop these calls too.

If your phone has blocking calls facility I'd add it to this too.

"You could check in your Myo2 to see what your preferences, list of options on the left, choose My Choices or write to O2 to remove yourself from this type of cold call again.

Telefónica UK Limited
Correspondence Department

PO BOX 694

Winchester

SO23 5AP

From O2's T&C.

21.4 You also agree to the information described in paragraph 21.3 being used, analysed and assessed by us and the other parties identified in paragraph 21.3 and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, the Network, your Mobile Phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you don’t want your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX or through the ‘Contact Us’ section of our Website. You’ll need to tell us your full name, address, account number and Mobile Phone number. For details on how we use your information please refer to our Privacy Policy on our Website."

[Bambino]

If you look at a post from TiinaLouise which is several posts below yours you will see that she has had problems with an over the phone contract. It's best not to deal with cold callers, be they legitimate or not.

[MI5]

Google returns literally hundreds of results for Quality Communications so I would avoid them like the plague tbh.....

[Cleoriff]

I have no doubt that a lot of people have had an OK experience with these trusted partners...however we have heard some horror stories.

Overall they tend to be pushy and unrelenting in their efforts to get you to sign..

Personally I would only ever deal direct with the network (O2)

[jonsie]

I am of the opinion that trusted partners are anything but...

[MI5]

Trusted to do "what"? is the question.........

[Anonymous]

I feel that o2 has a duty of care to inform customers who these anonymous so called partners are 

and publish their numbers so that we can choose to answer them or block them as surely we have a right to our privacy.

[MI5]

Anyone can get hold of your number in a variety of different ways.

Many will say they are partners when they are not - none of them are to be trusted in my opinion.

I've also advised you on checking your marketing preferences here on your other post https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cold-Caller/m-p/1070299/highlight/false#M135264