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on 17-09-2014 11:21
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on 17-09-2014 11:21
Solved! Go to Solution.
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on 17-09-2014 11:28 - last edited on 13-06-2017 14:02 by MercedesS
O2 do allow trusted partners to call their customers.
General rule of thumb is to not engage with any to upgrade or discuss your account.
Do that with O2 via 202 or through your my02
You can turn this off inn your myo2 to stop these calls too.
If your phone has blocking calls facility I'd add it to this too.
"You could check in your Myo2 to see what your preferences, list of options on the left, choose My Choices or write to O2 to remove yourself from this type of cold call again.
Telefónica UK Limited
Correspondence Department
PO BOX 694
Winchester
SO23 5AP
From O2's T&C.
21.4 You also agree to the information described in paragraph 21.3 being used, analysed and assessed by us and the other parties identified in paragraph 21.3 and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, the Network, your Mobile Phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you don’t want your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX or through the ‘Contact Us’ section of our Website. You’ll need to tell us your full name, address, account number and Mobile Phone number. For details on how we use your information please refer to our Privacy Policy on our Website."
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on 17-09-2014 11:28 - last edited on 13-06-2017 14:02 by MercedesS
O2 do allow trusted partners to call their customers.
General rule of thumb is to not engage with any to upgrade or discuss your account.
Do that with O2 via 202 or through your my02
You can turn this off inn your myo2 to stop these calls too.
If your phone has blocking calls facility I'd add it to this too.
"You could check in your Myo2 to see what your preferences, list of options on the left, choose My Choices or write to O2 to remove yourself from this type of cold call again.
Telefónica UK Limited
Correspondence Department
PO BOX 694
Winchester
SO23 5AP
From O2's T&C.
21.4 You also agree to the information described in paragraph 21.3 being used, analysed and assessed by us and the other parties identified in paragraph 21.3 and selected third parties for marketing purposes including amongst other things to identify and offer you by phone, post, the Network, your Mobile Phone, email, text (SMS), media messaging, automated dialling equipment or other means, any further products, services and offers which we think might interest you. If you don’t want your details to be used for marketing purposes, please write to us c/o The Data Controller, Telefónica UK Limited 260 Bath Road, Slough, SL1 4DX or through the ‘Contact Us’ section of our Website. You’ll need to tell us your full name, address, account number and Mobile Phone number. For details on how we use your information please refer to our Privacy Policy on our Website."
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on 17-09-2014 11:31
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on 17-09-2014 11:31
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on 17-09-2014 11:31
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on 17-09-2014 11:31
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 17-09-2014 11:32
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on 17-09-2014 11:32
I have no doubt that a lot of people have had an OK experience with these trusted partners...however we have heard some horror stories.
Overall they tend to be pushy and unrelenting in their efforts to get you to sign..
Personally I would only ever deal direct with the network (O2)
Veritas Numquam Perit
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on 17-09-2014 13:32
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on 17-09-2014 13:32
I am of the opinion that trusted partners are anything but...
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on 17-09-2014 14:37
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on 17-09-2014 14:37
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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02-09-2017 19:55 - edited 02-09-2017 19:55
I feel that o2 has a duty of care to inform customers who these anonymous so called partners are
and publish their numbers so that we can choose to answer them or block them as surely we have a right to our privacy.
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on 02-09-2017 20:01
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on 02-09-2017 20:01
Anyone can get hold of your number in a variety of different ways.
Many will say they are partners when they are not - none of them are to be trusted in my opinion.
I've also advised you on checking your marketing preferences here on your other post https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cold-Caller/m-p/1070299/highlight/false#M135264
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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