Viewing my bill

[Anonymous]

Hi,

Whenever I try to view my bill on the website, right after signing in, it says I don't any any products registered, and it can't be-. How is that possible? Also, my the device plan payment is meant to be over after a year. Does it end automatically?

[MI5]

Device plans run for 2 years and yes, they end automatically, but the airtime will continue to run on a 30 day rolling contract until cancelled or until you upgrade.
As for logging in you need to check you are using the correct details.
Give customer services a call on 202 to check your log in or to report the issue if your details are correct.

[Anonymous · Accepted solution]

@Anonymous Your account may need resetting so you'll need to call customer service

https://www.o2.co.uk/contactus

Also your device plan doesn't automatically end after a year. It only ends once you have fully paid it off as it's technically a loan. Read my guide on Refresh & it will explain everything 

https://community.o2.co.uk/t5/Discussions-Feedback/A-Guide-To-O2-Refresh/td-p/877701

[Anonymous]

Thank you so much!

[Anonymous]

Thank you so much for this!

[Anonymous]

You are very welcome @Anonymous & welcome to the forum

[MI5]

No worries

[Marjo]

Hey @Anonymous welcome to our forum!  Lots of great info above! All good now with your My O2 account and you're able to access the info you needed there? 

Thanks @Anonymous & @MI5 for your help!