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Contract term after upgrade? - Sim only

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Carlos2
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on ‎31-03-2020 17:09

on ‎31-03-2020 17:09

Started with sim-only deal with contract lenght of 12 months, and plan to upgrade it half the way (6 months after start) to increase data allowance. Is the remaining of my contract lenght being increased?
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MI5
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on ‎31-03-2020 17:13

on ‎31-03-2020 17:13

@Carlos2 

Upgrades are like starting again, so yes it will increase to 12 or 18 months depending on the tariff chosen, however, you can upgrade to a refresh tariff at anytime without waiting for the full term to complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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on ‎31-03-2020 17:13

on ‎31-03-2020 17:13

@Carlos2 

Upgrades are like starting again, so yes it will increase to 12 or 18 months depending on the tariff chosen, however, you can upgrade to a refresh tariff at anytime without waiting for the full term to complete.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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O2Heather
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on ‎31-03-2020 17:13

on ‎31-03-2020 17:13

Hi Carlos. When you upgrade to another simo, you start your contract again. So if you upgrade half way through to a another12 months for example. Your contract will run for another 12 months.
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Carlos2
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on ‎31-03-2020 17:35

on ‎31-03-2020 17:35

Fantastic answer, thank you!
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MI5
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on ‎31-03-2020 17:37

on ‎31-03-2020 17:37

You're welcome
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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