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Contract / keep number

meg_langham
Level 1: Joiner
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Hi, 

 

I currently have a SIM only plan and unfortunately my handset has broken. I am looking at taking out a new contract with a new provider but would like to keep my number. Will this be possible? If so would I need a PAC code? 

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Enlli
Level 69: Guiding Light
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You will need a PAC to move your number to a new provider 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

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Enlli
Level 69: Guiding Light
  • 8890 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

You will need a PAC to move your number to a new provider 

Guide: Cancelling Your Contract 

Guide: How to get your PAC [June 2021 Update] 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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@meg_langham 

Unless your sim only plan has reached the end of the contract, you will need to pay an early termination fee.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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