Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Top up

Hello, I topped up £10 for my rolling plan and you took payment and having tipped me up

billing

i need to speak to someone about my bull but i am abroad at the moment

Resolved! Virgin o2

I had a sim card with my virgin tv, i have never used it and want to cancel it

Resolved! Phone returned, contract still not cancelled, being chased for payment

I have cancelled my contract after renewal as I have been mis sold. I have returned phone promptly on 29th of May. On the 7th of June I have received confirmation from O2 that they have received the device. Since then nothing happened, service is sti...

Resolved! Nintendo switch

Can i purchase the nintendo switch oled without the £80 upfront cost?

Overcharged?

Hi I’ve been charged multiple times for Disney?

Resolved! Sent a sim I didn’t request and haven’t been contacted

Hi. I’ve had an O2 contract in the past but cancelled it earlier this year. Today I received a letter from O2 with a note saying “thanks for your order”, with details of a “PAY MONTHLY 5G TRIPLE HALF SIM”. I haven’t ordered a sim and I haven’t had an...

Resolved! switching from o2

i want to switch from o2 but i don’t know how

Extra charges

My charges don’t add up

Resolved! Be careful of O2 extras

So, I had Disney + mistakenly active as an extra on both of my lines. Paid up until 13 July 2024. So, I cancel through O2 thinking I would still have access until 13 July. No, of course not. Subscription was (actually both subscriptions) cancelled on...

O2

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