Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't access my account

Hi, I'm trying to access my account but each time I try to log in I get a message i will be texted a code, unfortunately I can't receive this as the number associated to the account is for a tablet which we lost a while ago. I've updated the mobile n...

Resolved! tarriff

I recently received this Text Hello. We're getting in touch to let you know that you're currently out of your minimum contract term and your monthly Airtime Plan is £26.64*, this excludes any current discounts you may have.You can choose to stay on t...

New Contract Enquirey - Credit Check

Hi, I tried to get a monthly contract and put through all the needed info. It said that the application needed to be looked at, but it's been a few days and I have not heard back. Thank you!

Bill with proof of address

Hi, I need a copy of my last bill, I need a utility bill with my address as I am in the process of moving; I am unable to get in through the o2 app for some reason

Change the tarrif

Hey there, According to my current plan im paying £11 per month which includes 50GB internet. I hardly use 10GB data a month. Thereby, I request to change my current plan to something which is reasonble and below £8 per month with no add on. I hope y...

New sim

I have been sent a replacement sim but it isn’t working in the new handset

Resolved! Disney Subscription

I wish to cancel my Disney subscription

Change tariff

I have been sent a message telling me I'm out of my minimum contract term and my monthly payment will increase. I am trying to change to a cheaper tariff but am unable to do so. The tariff I want to change is with you via Uswitch and is advertised at...

Payment

I have paid my bill twice this month. Direct debit as well as online payment (hadn’t realise direct debit sorted

Resolved! My contract has ended

I just received an email to say my phone contract has ended. How do I keep my number and switch to payg sim only?

O2

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