Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! International Bolt On

I pay monthly and have the International Bolt On. I also have a £10 spend limit. Recently I made a call to one of the Channel Islands (Jersey) and completely used up my spend limit in a matter of minutes. Are the Channel Islands not included as part ...

Data allowance

My phone has a data allowance set at 2GB but my account still says 500 MB

Resolved! Stolen phone

My phone was stolen and I have called to block my SIM. My replacement phone has arrived and I need a new SIM.

Processing

I have been waiting 2 week for my sim only upgrade contract to process. I have tried calling customer service and going to my local store but no one can help me

Resolved! Cannot cancel contract or request PAC. No agents answering on phone.

"You can cancel your contract from your My O2 account"This is a lie, there is no option online in my account settings to cancel. "You can get your PAC by texting PAC to 65075. You'll get it in 60 seconds."Another lie, when texting to request a PAC "T...

Resolved! Lost phone

Lost my phone. Need a new sim card sent out

Bill query

My bill is much higher than expected

Increased tariff

My sim only tarrif has doubled, cant contact anyone?

Resolved! Overdue

Hi I wasn’t contacted about my direct debit not being taken from last months payment. So these funds have now gone elsewhere as I wasn’t aware that they hadn’t been taken out my account I’m now being threatened to have my phone shut of if I don’t pay...

My o2 account

My mobile phone tel no (REMOVED) was lost/stolen on 23 May 2024. This was reported. Please can you advise if my phone has been used or tried to have been used since then. Can you also advise what the current balance is on my bill. I have tried to acc...

O2

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