Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Travel charges I didn't use

I have finally got access to My O2 after being with O2 since 1st June 2023 and I have discovered I have been charged O2 travel for 4 separate days while I was on holiday in Jamaica. I turned my mobile data off before I left the house on the day I tra...

Resolved! O2 don’t provide service

Why can’t I use data indoors?

My order

My order Ms-324355256

Unable to login to the app

I’m unable to login to the app to check my usage

I Need to access my emails and Samsung account which is all linked to my main number

HELLO, I am currently admitted in a hospital. I won't be discharged for a while. I lost my sim card. And I need to access all my accounts on my phone so I can resend and get all my contacts and emails etc. I need access to my Samsung account, Microso...

billing

How to find the "View and compare your bills". The O2 website is the most difficult site I have ever experienced to try and find info!

Resolved! Free Samsung buds

So I order the S23 Ultra over month ago. I've contacted O2 twice already and been told that the code will arrive. Obviously the code didn't arrive. What to do now? How can I obtain these buds?

Resolved! Direct Debit

Good Morning , By morning , By mistake I seem to have cancelled my Direct Debit that is due in 4 days time , Is there anyway I can set it up again . Kind Regards Mr Meehan .

Resolved! iPad data roaming isn’t working

Hello we are abroad at the moment and the data roaming on the iPad we have with o2 isn’t working. I checked data and brought a bolt on to add more as it was low but it still isn’t working. Can you help me sort this please.

Resolved! Network outage after paying bills

Am so angry posting this. Can I just get a person to speak to. I had to deactivate my direct debit due to fraud. I missed a payment which I received a text for. Paid on the same day and you still went ahead to disconnect my data and calls. Please res...

O2

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