Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Changing network

Hi I think I’m going to change network is possible for my contract to be cancelled at the moment

Jake15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disney+ subscription not working

I changed my contract with O2 back in July and had a 6 month free extra of disney+ included. I activated this when the email came through and all looked ok, now I've gone to log in and use it and it just says 'it seems like you're not subscribed, ren...

Zanzi12 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! How to get a new sim for iphone 13

I'm replacing my iphone 7 with an iphone 13. The sim doesn't fit so how do I get a sim for my new phone without changing my number please?

CC3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Months bill

I would like to know if I can pay my bill on thrv26th off this month thanks

132327 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Tethering

I’m trying to get into the online chat to see if my tariff includes tethering or if there is an extra cost. How else would I find out

KC88 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! armed forces discount

Im trying to sort out my army discount and have followed the guides on the community pages but have got nowehere! Im texting 61202 and have tried British Army, Army, Armed Forces - but it keeps coming back with an error. anyone know what I need to ty...

alidon by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Upgrade early

I can upgrade in March I think it is. I was wondering if there’s any way I can upgrade early without paying loads

Nicole971 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing bill date

I want to change my bill date, but I’m going round and round in circles trying to do it. Any help would be appreciated

Tracey6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

how bloody stupid

I'm unable to call or receive calls when trying to communicate with someone regards to this you sent round with the webpage back and forth and when I was able to get a chat to support low and behold no response or acknowledgement for over 45minutes I...

contract5 by Level 1: Joiner
  • 2 replies
  • 0 kudos