Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116016 Views
  • 24 replies
  • 5 kudos

Resolved! iMessage help

Hi I have moved from EE to O2 and kept my mobile number. It’s been a couple of days now and my number transferred over no problem for calls, texts and iMessages. Then yesterday tea time my phone stopped letting me send iMessages. It has reverted to m...

Jenny29 by Level 1: Joiner
  • 166 Views
  • 3 replies
  • 0 kudos

Resolved! Bill

Why’s my bill more when I signed up it was £39.20 now it’s saying it’s £45

Liam30 by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Resolved! End of Contract

Why is so hard to speak with anyone at 02! I am tring to see anywhere on my account if my contract has finsihed as I want to leave / downgrade my contract. I cannot see how I 'leave' o2...

Jaffa189 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! Keeping an old number when changing to pay monthly

I am currently using a pay-as-you-go O2 sim. I recently purchased a pay-monthly sim. Is it possible to keep my old pay-as-you-go number when i switch to pay-monthly? Please help.

Data topup

I try and try and try again but I simply cannot use the 02 site. All I want is to get more data but I go around in circles getting nowhere. The help numbers I'm refered to do not help at all. The options I need just aren't there

Resolved! Unauthorized charges for text

Getting messages from number 78484 don't know how to stop it it's changing me £13.50 a month talk 2 with customers service no help how to stop this?

Freija by Level 1: Joiner
  • 133 Views
  • 2 replies
  • 0 kudos

4g doesn't seem to be working - s20 ultra (5g)

I've just bought an s20 ultra 5g as I broke my s20fe. I put the sim in the ultra and 4g doesn't seem to be working. I put the sim in another phone to check if it was poor coverage/signal but 4g showed up straight away. I've checked the network settin...

Jak by Level 1: Joiner
  • 210 Views
  • 3 replies
  • 0 kudos

Resolved! Cancel

Please cancel my contract immediately my number is xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Jakobbeck by Level 1: Joiner
  • 587 Views
  • 1 replies
  • 0 kudos

Resolved! Out of brexit

Am I right in saying I can still use both data and calls at no extra cost when in Spain at no extra charge until my contra runs out

Denise5 by Level 1: Joiner
  • 155 Views
  • 3 replies
  • 0 kudos

Resolved! Charging my new phone

I just received my new phone, do I need to wait until the charge runs out before charging it again to better future battery life or is that not a thing anymore?