Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Scammers

Hi, I am receiving sms from o2 yesterday not under my name

Bolt Ons

I just purchased a bolt on for when I go away next week , and it says it expires on 2nd March, is this right I dont need it until 5th. Have tried to get in contact with 02 but they are an absolute nightmare to communicate with now.

Resolved! Contract

Can you please tell me when my contract ends?

Trying to Upgrade system crashes

Hi I'm trying to upgrade but the system app crashes and says something went wrong.Stops me from upgrade need real human to help as this goes for a month.HELP 02

Resolved! Bill

I am in Egypt unable to check my bill

Resolved! Complaints

Does anyone know how to complain? Ive been calling them for 2 weeks and speant 90 mins waiting . No one calls back and the emails are generic saying " answer in 7 days" and i am on day 12 and no answerI will be waiting tiol 40 days from when i regist...

Unrecognised £20.00 payment

Good Morning, On the 23 feb '24, I noticed a £20.00 1-off payment to o2 on my bank statement. I didn't authorize or make this payment myself so I had my bank investigate. They suggested I cancel my card and order another card due to my details possib...

Resolved! 39 days notice

Would like to put my 39 days notice in

Has anyone ever reached a customer service person by dialling 202?

I have been on hold with 202 for 57 minutes now, I was on for 50 minutes earlier and an hour and a quarter last week. I want to sort out my payments. O2 ask me to call. How can this be acceptable customer service?

New contract

I’ve had no confirmation by email and I’ve paid money upfront. I may have not completed the sign up

O2

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