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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 249668 Views
  • 2 replies
  • 2 kudos

Help

I can’t access my account and won’t let me empty my basket 

DAV2 by • Level 1: Joiner
  • 278 Views
  • 1 replies
  • 0 kudos

Disconnection email

Dear O2 Team, Reference Mobile number **********Account Number: ************ I am traveling through the USA and El Salvador until the first week of July. I contact the O2 before my travels to add the functionality to make calls in the USA and make ca...

Replacement Device cancelled?

Just after some advice really, as I seem to be getting nowhere with customer service! It's a long story, but I will try to keep it brief. Upgraded my phone in March, to a like new device. That device was faulty, so I called up and O2 said as it was w...

Resolved! Understanding contract

Hello, I was looking to get a new phone. However I have to pay £302 to do so? Can you explain why if I’m on a sim only plan? It’s not like I am paying off a device? I could understand if there was a device to pay off but there isn’t. So why do I have...

Resolved! O2 Travel Inclusive Zone Bolt on

I have just had O2 Travel Inclusive Zone Bolt on added to my account. When I’m in the US, what are the allowances in terms of minutes and texts and also data limits? Thanks

Travel4 by • Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Charge for Disney premium

Hi, I have been charged for Disney premium but I did not request this upgrade and did not recall being notified of it. I have now selected to downgrade. Please refund the extra charge for premium that was not agreed by me. Thank you

Resolved! Adding another telephone number

Hi, I already have an o2 account for my own phone number. How can I add another SIM card that I pay for already so that I can view it in my account?

TS2 by • Level 1: Joiner
  • 348 Views
  • 1 replies
  • 0 kudos

Resolved! Bank details

I need to change my bank details for the direct debit 

Rocket1 by • Level 1: Joiner
  • 478 Views
  • 2 replies
  • 0 kudos
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