Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Checking previous number transfer

Hi,i recently bought a monthly plan with o2. And had wanted to keep my old number. I have been provided with a new number and i’m a bit confused. I had provided a PAC number at the time of signing up.

Poor Connection Calls keep cutting out

I have really poor connection in an area which is deemed good indoors and out.Problem has been persistent for some time

Number change

I have just changed my number, how long before it will be active?

Why did I receive an SMS asking me to pay? I have already paid.

tariff

Yesterday I agreed a new deal with Virgin Media which included a contract with O2 for my mobile phone. I was told I would receive a SIM card in the post soon. I registered with O2 but cannot find any information about my arrangement i.e. a contract, ...

Online chat

Have they stopped the online chat?my SIM card doesn’t seem to be working and obviously because of this I can’t phone customer services.The services a lately seem to be shocking just for something so simple

myO2 / Disney Plus

Hi. I have a work phone and I also have a contract for my wife through my work . I am trying to register my wife's number for myO2 but it says its already registered with another account? The whole reason I'm trying to register my wife's phone is so ...

Pending bolt on

I’m trying to purchase a travel bolt on online for my son. I did it last night and it’s sitting pending to long I need to speak to someone as he is on plane now

Resolved! Receiving text to number but no longer use SIM card and need to pay outstanding bill

Hi there, my o2 app will no longer let me sign in and when I try it’s sending a code to my number but I no longer use this SIM card therefore I can’t get access. I live in Australia and have no way of receiving this code or have access to pay the bil...

Sim contract update

Hi, changed my pay monthly sim contract via uswitch 25/06/24, my initial contract got cancelled immediately & I’m now unable to call/text on my phone… is it a case of waiting for a new eSIM to arrive through post or go into an O2 store

O2

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