Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel my conttract

How do I cancel my esim airtime plan?

Resolved! Phone number Switch

Hello, on Thursday, I attempted to change my plan fromprepaid to postpaid and wanted to keep my number same. However, my number got cancelled and I was given a different number! Can I get help?

Recent Bill

Charged £54.63 when account shows charge should be £35.66

Resolved! Transfere a phone from my account to another person

Hi. I have 3 phones on my account registered to and payed for by me.1 is mine, 1 my husband, and 1 my daughter. I want to transfere my husband's to him so it is registered to and payed for by him.

Resolved! Change payment date

Hello,I’d like to change my payment date please. I can’t see it under billing.thanks

Resolved! How do I close my account?

What do I need to do to close my account and I don't need to retain the mobile phone number?

Phone number not accessible

I can’t get into my old phone number that is linked to this account there for can’t get into account at all due to codes being sent to that number that was lost

Monthly bill

Dear Mr./Mrs., I currently pay £50 pounds monthly for the number which belong to me and my brother. Two months ago, I contacted O2 and requested to change my plan to £19 per month. However, this change was not implemented, as I continue to receive bi...

Resolved! Charges abroad

You have charged me for using phone abroad however I had international travel as part of the bolt on

Resolved! Cancel Sim Payments

I had received a call to upgrade my Virgin Media package which I agreed to however I also received an O2 sim and a monthly charge for this sim which I do not require and would like to cancel. I cannot seem to find a way to cancel this, please help.

O2

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