Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Very bad customer service

Been trying to contact 02 customer services for the last 4 days with no success. O2 has gone downhill so badly but still wants top money for rubbish services

Bill

Hi. This month I have now been charged twice. I logged in and paid my bill the other day with an alternative card - I paid the £36.56. Now I have just been charged again on the card I have the direct debit set up. I thought by logging in and paying w...

service

Why is it the data and signal goes inside football stadiums. When Virgin was with EE, I never had this problem

Resolved! Pay a bill

I want pay the 5 pence I owe yous how do I do that

Payment

I am trying to log into an account to make a payment but can't get in what ever I try.

Resolved! Cancelled tariff, still getting charged.

I have phoned o2 on 2 occasions now to cancel my daughters tariff. She is living in Australia now and no longer uses the sim card as she now has an Australian sim. The account is in my name. Both times on the phone I have been told it would be cancel...

Proof of cancellation request

My device plan was paid up and I requested on the 10th Feb 2024 to cancel my O2 Sim, don't want to transfer to another service or retain the number. This alone took 2 very long phone calls, the first call the agent refused to cancel it insisting to k...

Resolved! Account

Want my sim only account checked as cant afford new increase may have to change?

Resolved! Voicemail messages but no voicemail

Ever since the iOS14 update I keep getting messages saying you have a new voicemail. When I go into voicemail it says you have no new messages or saved messages.

New upgrade, phone collected but after 2 weeks still showing as "processing"

I ordered an upgrade and recycle for a Google Pixel 8 Pro which I collected on 3rf January. Since then (and despite two phone calls to customer services and 3 trips to the O2 store) the order is still showing as "Processing" on the tracking page and ...

O2

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