Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! How long until my tariff changes back ?

Recently I upgraded (Monday) and returned my upgrade to the store where I bought it on Wednesday (for some reason the network got worse with a newer 5G device for me) and I can see I am still on the new tariff 36 hours later. So I am wondering how lo...

Mclarke47 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone

I would not know if I could send my iPhone 11 back to get the iPhone 13

Sabiha65 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Customer Service has become so poor. So frustrated and angry!

So last month my O2 app said my DD had been paid, so I did an early upgrade and paid off my two devices, cancelling one and upgrading the other. However apparently this wasn't the case at all and O2 tried to take Direct Debits for the device payments...

Mcken1988 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! unable to pay airtime bill

so at the time of writing this iv paid my device bill which was paid on the 28th it's now the 30th and for the past 48hours iv been trying continuously to pay the airtime even at random times of day after getting the message "try again later" iv sinc...

jack2020 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bill

Total other charges & credits 19,41£What should I pay for? I didn't call back a second. This is the O2 scam.

Darek1971 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! PAC code

Hi, I've just joined O2 and I'm having a nightmare trying to submit a PAC to keep my number. Why is it so difficult?? I took ages filling in the form and got an irritating "oops..."error message. Three times. At this rate my PAC will expire. I'm real...

AnnaT by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Loss of signal

My samsung s10e kept dropping call anything less than 3 barr signal i got tje phone replaced it kept doing it now i have bought yet another samsung a52s and it is still doing the same i went to the o2 store and they adviced me to change the sim but i...

Dukie1044 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Amend payment

Is it possible to amend my payment for this month and add the payment owed to next months bill?

Payment3 by Level 1: Joiner
  • 1 replies
  • 0 kudos