Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Biling

Hi,I would like to inform you that my bill has been paid, and I don't understand why I keep receiving emails stating that it is still due. Please look into this matter.Thank you.

My second line suddenly stops working - we are in France

My second line *********** suddenly has no data - he can’t even make a WhatsApp call. WhatsApp messages don’t go through either. I have checked the account but there is no issue. Please can you check urgently? [Mod edit: Please do not share personal ...

Charged for 2 months Disney on a bill

On my recent bill I have been charged for 2 months of Disney+ at 10.99 each then a deduction for 7.99. Does anyone know why there are 2 months one bill? This isn’t my first bill with Disney on it. It might be my last within the promotional period but...

refund

hi how do i request a refund on my account ....thanks

My number doesn’t work - no data

Can you check this line for me urgently? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Cost

The cost is getting too expensive and I am wishing to move to a cheaper provider

I need a new SIM card as I lost my old one

I need a new sim as my old one is lost how do I go about this

Sons account

I pay for my sons account but cant see it on my account to pay. can you help?

Cancelling air time only

Hey, I have a year left to pay on my device plan but was wondering if now I have paid 2 years off, can I cancel the airtime? I read somewhere you can do this but can't find that post now.I want to keep paying the device plan monthly but I want to can...

Unrecognised charge

I have a charge for a telephone call to USA number I do not recognise. Can you explore?

O2

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