Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Airtime contract

I want to cancel my airtime contract. I have a contract for my device which I would like to keep and switch my network, so I’m just paying the for the device.

Bill credit

Airtime rewards credit of £10 on 04.06.2024 not showing on account.

remove extras

I want to remove extra charges - i am being charged for Amazon prime as an 'Extra' but can't seem to find a way to remove it?

Using my phone in turkey

Will I get charged for using my phone in turkey

Corfu

Hi could you confirm if corfu is in the 02 roaming zone?

Upgrade

I want to upgrade, but the deal im being offered isn't very good from o2. I've been with o2 for 10 years +

Resolved! Using my phone in Spain

My son is going to Spain this week and I wanted to check if i needed to pay anything extra on my PM contract. he currently gets 25gb. Do I need to pay any charges or can he go to spain and use it as if he was in the UK?

Travelling abroad

I travelled to Paris in January and my phone didn’t work unless I was connected to WiFi. I’m going to Ibiza tomorrow and want to know if it will work

Upgrade account

My dad upgraded my data usage and set up the direct debit payment to £18.99 but instead of it updating on my phone, it has went on to his works phone as a secondary network? It was set up on my O2 with my phone number but is showing up on his phone. ...

Bill

Hi I had a sim only contract and called on the third of June to cancel with 14 days of taking out the contract, I then had to call again as I kept receiving emails about a bill being overdue and I was told this was all sorted out now I have a bill fo...

O2

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