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Pay Monthly

Get help and support from other community members with your Pay Monthly service.

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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Stolen Phone

i reported my phone had been stolen to you on Monday 27th May 2024 and you confirmed by email on Monday 27th May 2024 at 11.28am and 11.29am that you had placed a bar on the sim and blocked the IMEI number. The insurance company have requested the fo...

Invoice

I have just received my new phone but have no invoice for it

Resolved! Age verification

How do I remove age restriction

out of minimum contract term

HelloHow do I reinstate my monthly airtime plan when phone is saying I am out of the minimum contract term?I simply cant receive any one time passwords because phone says emergency calls onlyThanks

emergency calls only

my phone says emergency calls only, i cannot call a payment line or pay a bill due to not being able to send / recieve calls or texts.

New device delivery

Hi I ordered a new upgrade device on Friday 21st and DPD have not delivered it as they have requested a 4 digit pin which I have not been sent or received.

List phone new sim needed

Good morning I have lost my phone and need a physical replacement sim to be sent to me

My order

Hi I ordered two monologue throw my virgin account yesterday but don’t know what’s happening

New pay monthly contract user already exist

Hi, my contract has ended few months ago and now I decided to go back to o2 and start my new pay monthly contract, but I can't do it because my user already existing and there is an error. what should I do?

Cancel Apple Watch Monthly payment

How do I cancel my monthly apple watch data plan? I no longer use the watch so this is no longer needed.

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