Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Phone upgrade

I upgraded my boyfriends phone on the 10/02/2021 and it was due for delivery on the 11/02/2021, however when I checked the shipping info provided by DPD it said that it was being returned to o2, but never stated a reason why. The contracts have been ...

holly98 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Whats my sim number

Hi i want to keep my sim number i just ordered a sim card from o2 and it says that wants a sim number pls text me on xxxxxxxxxxx or on xxxxxxxxxxxxxxx**Personal info** [mod edit: please do not post personal information on the public board. Thanks!]

Yor6543 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card

Do I have to swap sim card if I've changed my tariff on the o2 website?

Rob14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Courier n losing phone

So I sent the first phone back through the courier that 02 sent to my house to pick up the faulty phone, they sent me another one which I sent back cause didn't want to be with that phone so now when I get through to someone they are telling me that ...

Pipstop78 by Level 3: Thinker
  • 8 replies
  • 0 kudos

New phone & sim but still cannot use phone number

Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.Does anybody know how to get my sim and new...

Dan08 by Level 1: Joiner
  • 8 replies
  • 0 kudos

Next day delivery didn't arrive

I recently ordered and paid for an upgraded phone on the 11th, and paid for next day delivery, but it never showed up. I got an email from O2 saying it'd "soon be in the couriers hands", but when searching for the tracking number, it just has a quest...

kelsmcc by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Apple Watch 6

Hi,I would like to add an e sim to my wives pay monthly account so she can have an Apple watch 6. How do I do this if I purchase the Watch from another supplier? How much would this add to the account? Thank you in advance

GR2 by Level 1: Joiner
  • 1 replies
  • 0 kudos