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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! Upgrade calls no longer going to voicemail

I upgraded from a BlackBerry to Android last week. I upgraded the contract with the help of an advisor. Everything went through ok however since then although I access voicemail regularly, calls are no longer going to voicemail. I've tried ringing cu...

Resolved! Open Discount

I received confirmation that I m eligible for a O2 open discount however this is not yet showing on my airtime bill for xxxxxxxxxxxx Please could you assist Thanks Nicki [Mod edit: Please do not share personal details as your posts are visible to the...

Resolved! Volt

Sing up 3 weeks ago with the new volt service. Was already with virginmedia and have now doubled my BB to 1 gig atno extra cost. Brilliant. But not so happy with O2. Signed up for 3 24 month sim deals as lioed the idea of doube the data for every sim...

Resolved! £150 Extra off when you buy the Samsung Galaxy S21 5G

I've just put all my details in for the offer of the £150 extra off and my phone qualifies for £2 recycle, now when I add the promotion code (my order number for my new phone) for the extra £150 off it says my promotion code is invalid????? How do I ...

Resolved! Bill will be a few days late

Hi I’m going to be a few days late paying my bill

Resolved! Not done as requested to change my account

Hi. I rang O2 to change one of my phones to pay as you go from my monthly payment. However, even though the chap I spoke to told me he was sending a new sim card, checking on my O2 app, my data has been increased and my monthly payments too! Why is t...