Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switch up changes

If you got O2 Switch Up as part of a Plus Plan tariff before 3 August 2023 and have stayed on a Plus Plan since then, you can continue to swap your phone whenever you like. If you got O2 Switch Up as part of a Plus Plan tariff from 3 August 2023, you...

Switch from sim to esim

I have bought an iPhone 14 pro which requires esim. My previous phone was an android which I was using a physical sim. I was wondering how do I switch from the physical sim to the esim. I currently have a sim only contract. Thanks

Resolved! My bill

There are 2 mobile numbers on my o2 account that are not mine. I have received 2 texts today. One confirms my usual monthly bill. The other is proposing to take a new payment. Please advise how to stop this. I have also received emails about these ne...

Resolved! Set up direct debit

Struggling to set up direct debit from website.

Resolved! Order

hican you explain the order on the account that has been processed as i havent put in an order and i didnt think my sim contract ran out till next year

Resolved! Unrestrict adult sites

Hi how do I enable adult content on my account ?

Upgrade phones returned to sender before delivery

I was expecting 3 new phone upgrades to be delivered today and was given a one hour timeslot this afternoon by DPD. However, this morning the tracking said the phones were being returned to o2 at their request before delivery was made. The contracts ...

Resolved! Ported problems.

Hi I’ve moved to o2 from Lyca. When I ordered my sim I gave o2 the pac code to transfer my number. Got the SIM card, popped it in and everything seemed fine. However my number has still not been ported and my number on Lyca was disconnected on Friday...

Bars on account

Please help someone. Spoken to o2 customer service 8 times in last month, 3 times to supervisors as random bars kept being put on my account. I never got a text warning me of the bars/ restrictions and only found out when i contacted O2. Multiple cha...

Incremental discounts for additional connections

I just upgraded two SIMs on my O2 account and added another (moving from Giffgaff to O2).During the conversation, I was advised that the discount applied would be 20% on the first additional connection, 30% for the second, 40% for the third etc. I wa...

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