Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 24706 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 215982 Views
  • 2 replies
  • 2 kudos

Text message from 02UK confirming my order...

I received a text message last night confirming my order had gone through although i havent ordered or touched anything regarding my account, I then had a message this morning confirming theyve added my out of bundle charges reduction. Has anyone els...

Resolved! Order nor made

I have recieved text and email on 04.09.23 saying you have recieved my order but I have not made any recent orders

Lorriggs by Level 1: Joiner
  • 261 Views
  • 2 replies
  • 0 kudos

O2 upgrade rejected?

Hi just tried upgrading early online but i had a message saying 'due to our business policies you didn't meet the required criteria' I thought there were no credit checks for upgrades? I have two lines with O2 currently, the second is the one I want ...

Bills for returned phone

I had a phone that I sent back within the 14 days return window, The return was accepted. The number for it has dissapeared from my O2 account and I have been contacted about a refund for the £30 up front fee. But I am still getting bills for the dev...

Nagasaki by Level 1: Joiner
  • 258 Views
  • 1 replies
  • 0 kudos

Error Code 08 Mobile Data Apple Watch

I received a text from O2 stating “We've connected your Apple Watch Airtime Plan. If you have any questions or need help visit www.o2.co.uk/watch-help” After selecting ‘set up mobile service’ in the Apple Watch App I receive the error message “We’re ...

Tariff changed

You’ve changed my tariff without consent? I had an upgrade that the shop refused to give me due to lack of the only 2 forms of ID you apparently accept and that order was supposed to be getting cancelled because you can’t change the way I receive the...

SD123 by Level 1: Joiner
  • 608 Views
  • 7 replies
  • 0 kudos

billing

why has my direct debit not been taken yet you are saying on a message you are going to cut my services off, I have tried ringing 7 times today about this but been cut off after 45 mins every time.

tom921 by Level 1: Joiner
  • 213 Views
  • 2 replies
  • 0 kudos

Connectivity issue

I can't make or receive mobile calls but can ring landlines and send texts. Any ideas?

JohnB200 by Level 1: Joiner
  • 179 Views
  • 1 replies
  • 0 kudos