Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

SAMSUNG EARBUDS

On 4/7/2023 I upgraded my phone to a Samsung S23 Ultra, which at the time of purchase came with a pair of Galaxy air buds for £1. I completely forgot about the ear buds until my husband reminded me in June. I made a phonecall to customer services on ...

Cancelling extra

I want to cancel my extra subscription of Disney plus. I cant find the option to cancel this.

New phone

My new phone from you has just been delivered but I don't seem to be able to make any calls on it.

Recieving calls when non EU roaming

Hi,I was recently in Northern Cyprus and kept getting calls from a 0800 number. Every time my phone rang i was charged £2.00 even though I rejected the calls.I queried this with the customer service and couldn't get a complete answer.Why do you get c...

Unable to add an Apple Watch Plan

I have just joined O2 on a sim only contract. I'm trying to add a watch plan for my son's Apple Watch but it is giving me the message "The O2 account on this iPhone cannot be used to add a mobile plan to "xxxxxxxx Apple Watch". For more information a...

Resolved! Cancel sim

I want to cancel my sim I have lost it and never even used it, I’ve been paying £15 odd for a while now for it

my 02

how can I ss my own account? I have 1 for my son and 1 for myself but it keeps logging me into my sons.

I need help removing a bolt on

Hi. I got an international bolt on last month and don’t need it now but the o2 app is not letting me remove it. Please can I remove this?

Resolved! online new order

Hi so im in a bit of a pickle right now. I submitted an application on the 7th of July for a contract phone, i got the contract email and then the £30 upfront payment is marked as pending in my bank account. Ireceived another email saying they’d get ...

Resolved! Out of bundle charge reduction

I recieved this txt this morning but haven’t changed anything. Does anybody know what it means.

O2

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