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Monthly bill

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Sandra20
Level 1: Joiner
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on ‎24-06-2024 16:49

on ‎24-06-2024 16:49

I seem to be paying O2 twice per month, once on the  29th of May for £8.26p and once on the 6th June for £7.64, the only payment I signed up to is the £7.64 per month for a sim only card this seems to have been going on quite awhile can you sort this out please. thank you

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MI5
Level 94: Supreme
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on ‎24-06-2024 17:12

on ‎24-06-2024 17:12

@Sandra20 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
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on ‎24-06-2024 17:12

on ‎24-06-2024 17:12

@Sandra20 

 

You need to call customer services via any of the methods here and they can assist Guide: How to find help & contact O2 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
  • 153081 Posts
  • 652 Topics
  • 29218 Solutions
Registered:

on ‎24-06-2024 17:12

on ‎24-06-2024 17:12

@Sandra20 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Sandra20
Level 1: Joiner
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on ‎24-06-2024 17:35

on ‎24-06-2024 17:35

Many thanks to the people who replied, I will try to call management team there's an 02 shop in town I can go to as well, thank you.

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